Bilingual Hotline Advocate

About the role

The Bridge is in search of a Bilingual Hotline Advocate who will provide crisis intervention and information and referral services through 24-hour hotline for survivors of domestic/sexual violence, and homelessness.

Responsibilities

• Answer 24-hour hotline and 24-hour Live Chat & text line to provide assessments including crisis intervention, information and referrals and immediate needs.
• Manager the assist with overseeing the HCDV shelter bed database.
• Collect and enter monthly data on services provided through 24-hour hotline into database.
• Ensure TBOTW account is updated and accurate bed availability is noted, daily.
• Complete reports in compliance with grant requirements and agency requirements.
• Assist with hotline and crisis intervention training for staff and volunteers on the competencies of crisis intervention, Live Chat, Language Line, DA-LE calls and all accompaniments.
• Aid with the maintenance of community resources for survivors of domestic/sexual violence and homelessness by updating resource manual to ensure referrals contain current information.
• Act as on-call advocate a maximum of 2-3 shifts per month (including overnight and weekend hours) to survivors of domestic and sexual violence at local hospitals.
• Provide casework to shelter residents on a limited basis, as necessary.
• Conduct initial assessment for emergency shelter services as needed; and update resident census to ensure available space.
• Assist shelter staff with transportation and assist resident advocates as needed with tasks relating to the daily operations of the Shelter as required.

Requirements

• Full Time/Non-Exempt: 36-hours a week
• Schedule: Sunday, 2:00 pm to 6:00 pm, Monday through Thursday, 4:00 pm to 12 am.
• $40,000 annually
• Associate’s/Bachelor’s degree preferred, preferably in social sciences field. In lieu of educational requirement, High School Diploma/GED with a minimum of one year’s experience in social services or customer service arena.
• If applicable, Bilingual Spanish/English required.
• Must rotate on-call responsibility a minimum of approximately 2-3 24-hour shifts per month to provide accompaniments to victims of FV/SA at local hospitals, police departments, schools, etc.
• Knowledge of the dynamics of sexual and domestic violence, laws related to sexual and domestic violence and an overview of legal system.
• Ability to establish rapport and work with at-risk populations.
• Excellent communication skills required (both verbal and written); and ability to work independently.
• Must pass criminal background investigation check
• Must provide and maintain current TX Driver’s License
• Must provide and maintain clean driving record and annually update driving record
• Must provide and maintain current auto liability insurance
• Must be authorized to work in the U.S
• Must be able to lift/carry (40) lbs, and ascend/descend stairs in emergency shelter setting.