Bilingual Healthcare CSR | $15.50 per hour | Starts 9/10/26

Carenet Health is not authorized to hire in the following states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico.

About the role

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient-focused and enjoy interacting with patients, patient representatives, providers, pharmacies and more, this remote, work-from-home position may be for you.

Responsibilities

• Make outbound calls to patients, members, and customers
• Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
• Help patients make decisions that will enhance their healthcare experience
• Make welcome calls and assist members and patients with benefits and insurance information
• Conduct outbound calls to perform surveys

The best part—you will be making a difference in someone’s life!

How to Thrive When Working at Home

Safety

• Choose a consistent work area/office
• Make your area physically safe
• Stay organized
• Personalize your desk!

Security

• Privacy matters
• Keep it quiet—remember, we are dealing with patients!
• Protect your computer

Support

• Communicate
• We coach and focus on your performance
• Quality matters

Success

• Get ready for work!
• Prepare yourself mentally
• Use your resources
• On your break, get outside once in a while

Why Carenet?

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.

Qualifications

• High School Diploma or General Education Degree (GED) required
• Strong computer experience (data entry, screen navigation, keyboarding)
• Experience with Microsoft Outlook (email) and Word
• Excellent customer service skills
• Ability to adhere to daily schedules and duties
• Excellent oral and written communication skills
• Excellent demonstration of caring and compassion
• Bilingual in English and Spanish
• Able to provide 2 monitors at least 22 inches with HDMI and Display ports

Pay

$15.50 per hour

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development opportunities

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.