Bilingual (German/English) Client Program Specialist

About the role

Channel Fusion provides brands and channel partners with an ecosystem of channel marketing technologies, solutions, and services. The company's purpose is to transform channel marketing into impactful business results by ensuring an understanding of clients' desired outcomes and deploying tailored solutions.

Responsibilities

• Cultivate and maintain strong relationships with brand clients, dealer networks, and co-op marketing program contacts in both German and English.
• Serve as the primary point of contact and subject matter expert for all customer inquiries and support needs within your assigned portfolio.
• Provide exceptional inbound and outbound support to German- and English-speaking dealer and consumer networks, following company standards and procedures.
• Offer troubleshooting assistance for network issues and inquiries, escalating site issues to the relevant internal teams with clear documentation.
• Aid German- and English-speaking dealers in optimizing co-op marketing budgets and planning their program activities.
• Ensure that dealers’ marketing activities comply with program rules, deadlines, and reporting obligations.
• Execute operational tasks accurately and independently within required service level agreements.
• Apply your knowledge of client program guidelines and business rules to review, exercise independent judgment, and process claims and preapprovals with accuracy.
• Review German-language marketing materials for brand compliance and co-op program adherence.
• Maintain processing efficiency and accuracy metrics as core performance outcomes.
• Continuously expand your knowledge of co-op marketing applications, best practices, industry influences, and compliance requirements.
• Train and coach dealers and agencies to navigate and execute co-op marketing activities through online portals.
• Support new hire onboarding and training efforts in collaboration with team members.

Requirements

• Bilingual fluency in German and English (speaking, reading, and writing) — required for client communication and German-language material review.
• Strong client-facing communication skills with the ability to navigate complex or sensitive program issues with professionalism.
• Detail-oriented with the ability to manage multiple cases, projects, and deadlines simultaneously without errors.
• Strong relationship-building skills and a customer-first orientation.

Preferred

• 2+ years of experience in a client-facing, program administration, or operations role — B2B experience a plus.
• Proficiency in data analysis, reporting, or marketing analytics tools.
• Knowledge of co-op marketing programs, guidelines, and compliance requirements.
• Comfort using AI tools to improve productivity and communication workflows.

Qualifications

• Customer Obsessed — Relentlessly focus on improving experiences for brands, dealers, and stakeholders.
• Process Innovation — Continuously reimagine how work gets done, turning complex operations into streamlined competitive advantages.

Benefits

Channel Fusion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay

U.S. Remote

Schedule

Not specified