Bilingual Front Office Clerk - Southwest Clinic

Benefits Paid Time Off & Paid Company HolidaysMedical, Dental, Vision & Life InsuranceFlexible Spending Account (FSA)403(b) Retirement Plan with Company MatchShort-Term & Long-Term Disability$0 Copay for Legacy Provider visits$0 Copay for prescriptions filled at Legacy PharmaciesTravel Insurance & Pet InsuranceSubsidized Gym MembershipAnd much more! Apply today in less than 3 minutes using your phone, tablet, or computer! Location: Legacy Southwest - 6441 High Star Dr. Houston, TX 77074 Bilingual Front Office Clerk - Job Overview Schedule: 7:30AM-4PM | 8 HR Shifts As a Front Office Clerk, you will be one of the first welcoming faces—or voices—a patient encounters. Your professionalism, warmth, and attention to detail help create a positive first impression and establish the foundation for a lasting patient-provider relationship. This meaningful role supports the smooth operation of the clinic and helps patients access timely, respectful, and coordinated care. You may float to all clinic locations, giving you the opportunity to connect with patients and colleagues across the care environment. Why This Role Matters Make a difference in community healthcare by helping patients feel welcomed, supported, and prepared for careServe as an important connection between patients, families, providers, and clinic staffContribute to a collaborative, team-based primary care medical homeSupport culturally sensitive, language-appropriate, and whole-person careBuild valuable experience in clinic operations, patient access, and healthcare coordinationJoin a team where professionalism, respect, and meaningful service shape the patient experience If you bring a passion for helping people and enjoy creating an organized, welcoming environment, this is an opportunity to grow while making every patient interaction count. Key Responsibilities Answer incoming calls and route them appropriatelyPerform client intake and notify appropriate staff of the client’s arrivalEnter patient information into the appropriate databasesAssist the volunteer coordinator with the management of volunteersFollow appointment procedures as set by managementFollow cash handling procedures when receiving client paymentsComplete opening and closing proceduresKeep the clinic lobby straight and orderlyProcess lab results as assigned by the Practice ManagerParticipate in the Performance Improvement ProgramDemonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environmentPromote effective working relationships and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectivesWork within the context of a primary care medical home, applying a team-based approach to care while partnering with patients and families to promote timely access to care, culturally sensitive and language-appropriate understanding of patient care, continuity of care, and whole-person improvement through appropriate self-management educationAttend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazardsAttend all required safety education programsOperate assigned equipment and perform all procedures in a safe manner as instructedMaintain the work area and equipment in the condition required by Legacy standardsDemonstrate proper body mechanics in all functionsCheck the patient environment and equipment to ensure safetyReport safety concerns promptly to appropriate personnelFollow Legacy’s exposure control plans for blood-borne and airborne pathogensDemonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment, including Universal PrecautionsAssure a safe environment by instituting appropriate control measuresAttend annual education programsPerform other duties as assigned Minimum Qualifications High school graduate or equivalent required Required Knowledge, Skills, And/or Abilities Pleasant, professional, and articulate phone voiceAbility to multi-task and handle many incoming calls or patients at onceEfficient and accurate data-entry skillsComputer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quicklyBasic knowledge such as basic math, alphabetical or numerical filing may also be requiredBilingual in English/Spanish required About Legacy Community Health The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people. Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork. Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement. Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.