Bilingual Front Desk Representative

At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. By joining our multi-specialty medical group, you’ll be part of a culture of innovation, collaboration, and excellence.

About the role

The Bilingual Front Desk Receptionist will provide a positive first impression to patients and visitors while managing administrative tasks. We are hiring across several locations including Hackensack, Edgewater, Jersey City, North Arlington, Bayonne, Orange, Clifton, and Saddle Brook.

Responsibilities

• Receive and assist patients as needed
• Check patients into EHR system
• Enter patient demographics and insurance information into EHR system
• Verify insurance eligibility
• Collect appropriate co-pays
• Answer incoming calls, assisting callers with the reason for the call, transferring calls, and taking messages as necessary
• Schedule patient appointments
• Receive and distribute incoming faxes
• Scan records and patient charts in EHR system
• Maintain a high level of customer service at all times
• Ensure confidentiality of sensitive information following office HIPAA protocol

Requirements

• 2+ years of continuous recent experience performing the described job responsibilities
• Working knowledge of medical office procedures
• Proficiency with MS Office, databases and EHR systems
• Outstanding communication and customer service skills

Pay

$21–23/hour

Schedule

40 hours per week, full-time

Benefits

• Paid time off
• Sick time
• Health insurance (medical, dental, vision, accident, and critical illness)
• Life insurance
• 401(k) with company match
• Yearly bonus