Bilingual Front Desk Clerk - School-Based Health

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Schedule

Monday-Thursday (7AM-4:15PM) | Friday (7AM-3:15PM) | Hybrid

About Legacy Community Health

Legacy Community Health is the largest Federally Qualified Health Center (FQHC) in Southeast Texas, delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities.

Role Highlights

Be the first point of contact for incoming calls and patient registration, providing a warm and efficient experience. Thrive in a supportive and collaborative atmosphere focused on community well-being. Contribute to the health and wellness of our community's children, ensuring they have access to essential healthcare services. Benefit from mentorship and personal development as you grow with us.

Key Responsibilities

• Answer incoming calls from assigned phone lines and manage appointment requests.
• Review charts for HCN consent and SBH intake forms, ensuring compliance and accuracy.
• Contact parents to obtain verbal consent and guide them on necessary forms for new patients.
• Confirm appointments by reviewing demographics and obtaining health history.
• Schedule appointments with eligibility when there is a change in insurance.
• Scan SBH intake, HCN verbal consents, and insurance information into EPIC.
• Manage myChart access for parents, updating communication settings as needed.
• Flag billing for same-day appointments or registration errors.
• Confirm patient arrivals and follow up with school/parents if patients do not arrive.
• Contact parents for consent on same-day appointments referred by school nurses.
• Engage parents for upcoming birthday lists, weight, and asthma follow-ups.
• Aid in administrative tasks to ensure the smooth operation of school-based clinics.
• Participate in performance improvement activities and reviews.
• Perform other duties as assigned to support the team and community health goals.

Minimum Qualifications

• High School Diploma or equivalent.
• Pleasant, professional, and articulate phone voice.
• Ability to multi-task and handle many incoming calls at once.
• Efficient and accurate data-entry skills.
• Computer literacy and multi-line phone or switchboard experience.
• Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
• Bilingual in English/Spanish required.