Bilingual Front Desk Associate - Chamblee, GA

About the role

We are currently seeking a Part-time Front Desk Associate to join our team. The Front Desk Associate is a highly visible, customer-service-focused position. The ideal candidate is enthusiastic, compassionate, and knows how to give a memorable first impression to patients and guests.

Responsibilities

• Collect and enter patient data while checking the accuracy of existing data.
• Prepare appropriate paperwork for patient appointments.
• Verify patient insurance or financial responsibility.
• Collect any payments required by patients before their visit.
• Demonstrate professionalism in appearance, language, and demeanor.
• Properly greet all who enter the office and check patients in accordingly.
• Scan patient data into appropriate charts.
• Monitor patient wait times.
• Communicate with patients as they wait.
• Schedule patient appointments in person or over the phone.
• Answer phone calls and transfer calls to the appropriate departments.
• Monitor office supply levels.
• Complete office opening and closing procedures.

Requirements

• High school graduate or GED certificate.
• Bilingual: English/Spanish.
• Minimum of six (6) months of customer service experience with basic knowledge of the medical insurance process.
• Language skills adequate for high-level written, interpersonal, and telephone communication.
• ASC/Medical Office experience preferred.
• EMR/EHR systems experience preferred.
• Proficient with Microsoft Word and Excel.

Schedule

• Monday - Friday (varied opening or closing shifts).
• Saturdays 9 AM - 6 PM (2 Saturdays a month required).