Bilingual Financial Service Representative (Loan Officer) - Bilingual (Spanish/English) Required

About the role

Mountain America Credit Union seeks a Financial Service Representative (FSR) I to assess and meet member needs using the AAA sales philosophy. The FSR provides value through loan‑servicing transactions and cross‑selling products and services to help members achieve their financial dreams.

Schedule

Full‑time; Monday – Friday 8:40 am – 6:15 pm; Saturdays 8:40 am – 2:15 pm (day off during the week when a Saturday is worked).

Pay

Starting competitive pay of $19.00 per hour, with potential increases based on experience, plus incentives, a bilingual allowance for assisting members in Spanish, and performance reviews that may increase compensation.

Benefits

• Excellent medical and dental benefits with minimal employee contribution (full‑time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401(k) plan
• Tuition assistance
• Professional development opportunities
• Additional benefits (“and more”)

Responsibilities

• Member focus: Provide exceptional service by opening new accounts, servicing existing accounts, explaining products and services, and cross‑selling as needs arise; meet sales and service goals; use lead lists for outbound outreach; resolve member complaints and follow up with thank‑you notes and calls.
• Loan servicing: Originate loans, interview applicants, review credit reports, prepare loan documentation, initiate credit reports, conduct closings for home equity, personal, and auto loans; comply with all applicable regulations (e.g., BSA, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD).
• Other responsibilities:
  • Act as liaison to Business Services
  • Reach out to the community via outbound calls and attend SEG events
  • Perform teller duties as needed
  • Represent the credit union professionally in dress and actions
  • Maintain a neat and clean work area
  • Respond promptly to email, voicemail, missed calls, and other communications
  • Complete product‑knowledge courses and required regulatory/compliance trainings
  • Travel to other branches as needed
  • Perform other duties as assigned

Requirements

• Experience: Minimum 1 + year of retail banking or related sales and customer‑service experience.
• Education: High school diploma or equivalent.
• Licenses / Certifications:
  • Valid driver’s license (required for travel)
  • Notary public (preferred)
  • NMLS certification (required)
  • Annual qualification as a Mortgage Loan Originator under the S.A.F.E. Act (required)
• Skills & Abilities:
  • Thorough knowledge of credit‑union policies, procedures, and regulations
  • Ability to prepare loan documents and cross‑sell financial services
  • Strong mathematical calculation skills
  • Effective written and verbal communication
  • Multi‑tasking and composure under pressure
  • Ability to recommend products confidently to meet immediate member needs
• Computer / Office Skills:
  • Basic computer operating skills
  • Beginner to intermediate proficiency in Microsoft Office (Outlook, Word, Excel)
  • Typing at least 35 wpm (preferred)
  • Experience with Symitar (preferred)
• Training to be completed:
  • Mountain America Accounts and Lending
  • Required regulatory and compliance trainings
• Managerial responsibility: No supervisory or managerial responsibilities.

Physical Requirements

• Ability to talk, hear, sit, and use hands to handle or feel objects; stand, walk, kneel, and crouch occasionally.
• Vision: Close vision (clear at 20 inches or less) and distance vision (clear at 20 feet or more).
• Lift up to 10 lb consistently and up to 50 lb occasionally.
• Work environment: Moderate noise typical of a business office with computers, printers, and light foot traffic.

If you need assistance with any part of the application, interview, or employment process, please contact Human Resources at 801‑366‑6947 (option 1) or email macurecruiting@macu.com. Reasonable accommodations will be provided.