Bilingual Field Operations Manager – English/Spanish

About the role

As our Bilingual Field Operations Manager, you will help lead and develop our Home Service Professionals (HSPs) and field teams. You will work closely with the Operations Manager, Team Leaders, and office staff to make sure our teams are properly staffed, properly trained, showing up and prepared for work, meeting our cleaning and customer service standards, working efficiently, supported when problems arise, and developing professionally. This is a hands‑on leadership position. You will spend time in the field working directly with employees and customers.

Responsibilities

• Team Leadership & Coaching: Lead, coach, and develop frontline employees; Train and onboard new HSPs and team members; Work alongside employees in the field when needed; Provide real‑time coaching on cleaning quality, productivity, safety, and customer service; Set clear expectations and hold employees accountable; Recognize and reinforce strong performance; Help build a positive, respectful, and team‑oriented workplace.
• Performance & Accountability: Monitor employee performance, attendance, productivity, and quality; Identify performance issues early and address them consistently; Conduct field observations and quality checks; Follow established coaching and disciplinary procedures; Help Team Leaders become stronger coaches and leaders; Track performance metrics and follow up on improvement plans.
• Recruiting & Staffing: Recruit, interview, and help hire HSPs and other frontline employees; Participate in hiring events and local recruiting efforts; Help ensure the company has enough trained employees to meet customer demand; Assist with onboarding and new‑hire training; Help improve employee retention and engagement.
• Field Operations: Support the daily launch and operation of cleaning teams; Help resolve field issues