Bilingual (English & Spanish) Customer Service Representative
About the role
We are looking for friendly and compassionate individuals to join our Customer Experience team. As a Customer Experience Agent, you will be the first point of contact for Medicare Advantage members, helping answer questions and providing support over the phone. This is a great opportunity for someone looking to start or grow their customer service career in the healthcare industry.
Responsibilities
- Answer inbound calls from members and provide excellent customer service
- Assist with questions related to benefits, claims, enrollment, and healthcare services
- Listen carefully to member concerns and help resolve issues in a professional manner
- Escalate complex issues to the appropriate team when needed
- Navigate company systems to access and update member information
- Accurately document call details and interactions
- Follow HIPAA and company policies to protect member information
Requirements
- Bilingual in English and Spanish (required)
- Strong communication and interpersonal skills
- Positive attitude and a passion for helping others
- Basic computer and data entry skills
- Ability to multitask and work in a fast-paced environment
- Previous customer service experience is helpful but not required
- Call center or healthcare experience is a plus
Skills
- Bilingual (English & Spanish)
- Customer Service
- Communication Skills
- Empathy
- Problem Solving
- Basic Computer Skills
Ideal for candidates with retail, hospitality, customer service, administrative, or call center experience who are looking to start a career in healthcare customer support.
This is a Contract to Hire position based out of Houston, TX 77070. The role is fully onsite.
Pay
The pay range for this position is $18.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)