Bilingual English and Spanish Member Loyalty Representative (R14330)

About the role

Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

As a Member Loyalty Representative, you will create and generate a rewarding and unique member service experience. You will be passionate about listening, helping, and connecting with people at all touchpoints — in stores and in the communities around stores through personal outreach activities. You will make the mission of Oportun come to life by educating members and communities about inclusive, affordable financial services that empower them to build a better future.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions while following company policies & procedures and protecting members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in lending and servicing activities.
• Inform and educate potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations, and/or community events, including:
  • Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
  • Conducting outreach at local flea markets, community events, and at Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications.
  • Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
  • Supporting community outreach and marketing events by passing out flyers and educating the local community about Oportun and its products and services.
  • Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
• Perform light housekeeping to keep the work area and store location inviting and presentable, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
• Use a computer intermittently (approximately 3–6 hours per day) for administrative tasks and for servicing members.
• Stand while assisting members; sitting is allowed during non-member-facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties; travel limited to sites considered part of an ordinary commute.
• Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.

Requirements

• Must be bilingual (English/Spanish).
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs; schedules are set every two weeks.
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
• Ability to organize and file paper documents.

Qualifications

• Comfortable navigating complexity and don't wait for perfect information to move forward.
• Communicate clearly, give direct feedback, and expect the same in return.
• Outgoing, sales-focused, and enjoy speaking with people.
• Love to help members, including prospective members through outreach and educational activities.

Pay

The base hourly rate for this position is $17.00 – $18.00. Hourly rates are determined by role, location, and experience. The range displayed reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting. The compensation details listed reflect only the hourly rate and do not include other compensation elements or benefits.

Schedule

Must be available to work weekends and be flexible with a rotating work schedule based on store needs. Schedules are set every two weeks. Regular, reliable, and predictable attendance is required.

Benefits

• EAP, Life and Disability insurance
• Accident coverage
• 8 paid hours (VTO) to participate in volunteer activities each year
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings
• Travel Assistance
• Paid Training
• Competitive pay, plus sales incentives
• Growth opportunities
• Flexible schedules
• Opportunity to positively impact your community

Benefits vary by country of employment. This is a summary of select benefits and does not represent the full benefits package. Eligibility and plan details vary by location and employment status.