Bilingual English and Spanish Member Loyalty Representative R14096

Position Overview

Oportun is seeking candidates with customer service, cashier, sales, or hospitality experience to work Full-Time as Member Loyalty Representatives. The primary focus is to create and generate a rewarding and unique member service experience.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
• Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events.
• Build relationships with local businesses and speak with local business owners and their employees about how Oportun’s services can help their customers.
• Conduct outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications.
• Actively engage with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
• Support community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services.
• Use iPads or assist potential members with scanning QR codes during outreach efforts to start new applications.
• Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
• Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
• Stand while assisting members; sitting is allowed during non-member-facing tasks.
• Occasionally unpack and store office or cleaning supplies.

Required Qualifications

• Must be bilingual (English/Spanish).
• Must be outgoing, sales-focused, and enjoy speaking with people.
• Must love to help members, including prospective members through outreach and educational activities.
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs.
• Schedules are set every two weeks.
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Able to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
• Able to organize and file paper documents.

Additional Information

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate. California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/. We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).