DirectJobHub
Jobs · Management · California

Bilingual English and Spanish Member Loyalty Representative (R13985)

Oportun · San Jose, CA · 3 wk ago
Management$20–$23/hrFull-time

About the role

Oportun (Nasdaq: OPRT) is a financial services company dedicated to providing affordable credit and empowering members to build a better financial future. Members receive intelligent borrowing, savings, and budgeting capabilities. Oportun works to foster a diverse, equitable, and inclusive workplace where all employees feel valued and supported.

Responsibilities

  • Welcome members with a warm greeting and provide quality member service.
  • Seamlessly process all transactions, adhering to company policies and procedures while protecting member information.
  • Work independently or as part of a team, including time alone in the store without direct supervision or with coworkers, while meeting daily goals in lending and servicing activities.
  • Engage in outreach efforts more than 50% of the time at Oportun locations, partner locations, and community events. Activities include:
    • Building relationships with local businesses and speaking with local business owners and employees about Oportun’s services.
    • Conducting outreach at local flea markets, community events, and LAAS partner locations to increase awareness, capture leads, and assist with starting applications.
    • Passing out flyers and educating the local community about Oportun and its products and services.
    • Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
  • Perform light housekeeping duties to maintain the work area and store location.
  • Use a computer intermittently for administrative tasks and member servicing.
  • Occasionally unpack and store office or cleaning supplies.
  • Travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
  • Model Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.

Required qualifications

  • Must be bilingual (English/Spanish).
  • Must be outgoing, sales-focused, and enjoy speaking with people.
  • Must love to help members, including prospective members through outreach and educational activities.
  • Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
  • Must have regular, reliable, and predictable attendance to support store operations.
  • Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
  • Able to lift and/or move objects up to 25 pounds, as needed.
  • Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
  • Ability to organize and file paper documents.

As a valuable member of our team, you’ll receive

  • Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
  • Accident coverage
  • Paid Time Off
  • 16 paid hours (VTO) to participate in volunteer activities each year
  • Employee Assistance Fund (OEAF)
  • 401(k) retirement savings
  • Travel Assistance
  • Paid Training
  • Competitive pay, plus sales incentives
  • Growth opportunities
  • Flexible schedules
  • Opportunity to positively impact your community

Pay

The base hourly rate for this full-time position is $20.00 - $23.00. Our hourly rates are determined by role, location, and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.

Benefits

  • Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
  • Accident coverage
  • Paid Time Off
  • 16 paid hours (VTO) to participate in volunteer activities each year
  • Employee Assistance Fund (OEAF)
  • 401(k) retirement savings
  • Travel Assistance
  • Paid Training
  • Competitive pay, plus sales incentives
  • Growth opportunities
  • Flexible schedules
  • Opportunity to positively impact your community

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

California Applicants

California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.

Scam Warning

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

Similar jobs