Bilingual Emergency Room - Ambulatory Navigator - Full Time

About the role

Humboldt Park Health is a 200-bed, acute care facility deeply committed to serving the Humboldt Park community since 1894. We provide patient-centered healthcare, focusing on quality of care, and offer a range of services including health education, chronic condition management, and outreach for the elderly.

Responsibilities

• Complete assessments with patients arriving at the Emergency Department or Ambulatory Clinics
• Aid in providing community resources and scheduling appointments
• Facilitate referrals for clinically indicated services outside the primary care clinic
• Closely coordinate behavioral health care with the patient's primary care provider and mental health providers
• Encourage patients to engage actively in their health through motivational interviewing and behavioral activation
• Accurately document patient information, assessments, interventions, and encounters
• Attend ongoing training and learning related to job position and duties
• Proactively reach out to patients to encourage active engagement in their health
• Serve as a resource for participants in the program
• Develop referral relationships with healthcare providers, social workers, and other community-based service providers
• Schedule patient appointments
• Provide outreach to the community
• Assist in the development of resource materials and maintenance of accurate records and data
• Complete reports to document activities and provide data for measuring impact
• Perform other administrative office duties
• Maintain department orderliness and cleanliness

Requirements

• Demonstrate ability to collaborate and communicate effectively in a team setting
• Punctual, reliable, and willing to learn
• Strong interpersonal skills, communication skills, and confidence in seeking out providers' time to review patient progress
• Displays high energy, empathy, and organization skills
• Experience with or ability to learn assessment tools and interventions for behavioral health patients
• Ability and opportunity to work flexible hours
• Strongly preferred: Bilingual