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Jobs · Finance · Michigan

Bilingual Dispute Intake Analyst - 11:45am to 8:15pm Monday-Friday

Fifth Third Bank · Grand Rapids, MI · 1 wk ago
FinanceFull-time

Responsibilities

  • Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning.
  • Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting.
  • Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards.
  • Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable.
  • Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally.
  • Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager.

Requirements

  • One to three years of experience in Disputes, Fraud, Banking, or a related field preferred.
  • Associate's degree or equivalent work experience.
  • Fluent in English and Spanish languages.
  • Strong Analytical, Problem-solving, multi-tasking, and conflict resolution skills.
  • Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers.
  • Excellent teamwork, interpersonal skills, and relationship building skills.
  • Proactive in identifying potential concerns and following up to resolve such issues.
  • Strong attention to detail and organizational skills.
  • Ability to work under pressure and meet deadlines within Regulatory timeframes.
  • Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints.
  • Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls.

Qualifications

  • Fluent in English and Spanish languages.
  • One to three years of experience in Disputes, Fraud, Banking, or a related field preferred.
  • Associate's degree or equivalent work experience.
  • Strong Analytical, Problem-solving, multi-tasking, and conflict resolution skills.
  • Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers.
  • Excellent teamwork, interpersonal skills, and relationship building skills.
  • Proactive in identifying potential concerns and following up to resolve such issues.
  • Strong attention to detail and organizational skills.
  • Ability to work under pressure and meet deadlines within Regulatory timeframes.
  • Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints.
  • Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls.

Skills

  • Disputes, Fraud, Banking, or a related field.
  • English and Spanish fluency.
  • Analytical, problem-solving, multi-tasking, and conflict resolution skills.
  • Oral and written communication skills.
  • Teamwork, interpersonal skills, and relationship building skills.
  • Proactivity in identifying potential concerns and following up to resolve such issues.
  • Attention to detail and organizational skills.
  • Ability to work under pressure and meet deadlines within Regulatory timeframes.
  • Independent judgment and knowledge to ensure departmental procedures and regulations are met.
  • Computer navigation skills and ability to run multiple screens with different programs.

Benefits

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html.

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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