Bilingual Dental Liaison

About the Role

Under the direct supervision of the Dental Business Services Supervisor, this non-exempt position performs a variety of duties related to dental patient care as directed by the DAC/Dental Director. The Dental Liaison is responsible for dental education for parents and children, scheduling dental appointments, and cross-training with DAC Assistant and PSR roles.

Responsibilities

• Deliver dental presentations to parents and children at the Child Health facility in Gaston County Health Department.
• Meet with parents to explain the benefits of dental appointments for all children in the household and establishing a dental home.
• Schedule patients efficiently to optimize doctor and staff time.
• Ensure no duplicate records are created in the Electronic Dental Record (EDR).
• Verify current Medicaid status and date of last claim for 6-month check-ups.
• Follow up with parents regarding missed appointments.
• Create and submit monthly spreadsheets tracking appointments made and kept.
• Attend health fairs, including occasional Saturdays, as needed.
• Conduct yourself in accordance with the Kintegra Health employee manual.
• Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations.

Requirements

• Ability to read, write, and understand English.
• Effective communication skills and professional interaction with patients, staff, physicians, and other departments.
• Knowledge of dental office protocols and procedures.
• Ability to work well under pressure and with minimal supervision.
• Familiarity with basic computer operations and Electronic Dental Record (EDR) software.
• Ability to sit for several hours to provide clinical services and frequent movement within the office to manage patient flow.
• Maintain a neat and well-groomed appearance.

Qualifications

• High school diploma or GED.
• 1 year of office experience preferred.
• Bilingual preferred.
• Certifications: BLS, OSHA, HIPAA.

Core Values

• Patient First – Prioritizing the well-being and desires of the patient.
• Build not Blame – Focusing on process improvement rather than assigning fault.
• Integrity and Honesty – Upholding openness, fairness, and responsible use of resources.
• Cooperation and Flexibility – Functioning as part of an interdependent team, assisting beyond job descriptions when possible.
• Culturally Sensitive – Increasing understanding and effective interaction across cultures while being aware of one’s own cultural biases.