Bilingual Customer Service Specialist (Spanish)

About the role

The Customer Service Specialists at Sherwin-Williams work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Absorb and present appropriate products and services to customers in person and over the phone
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Aid in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Suggest ways to improve sales

Qualifications

• Minimum Requirements: Must be at least eighteen (18) years of age, legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future, able to read, write, comprehend, and communicate in English and Spanish, have a valid, unrestricted Driver’s License, able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation, have received at least a “meets expectations” (3) rating on your most recent performance appraisal, and have completed all HR Cloud eLearning courses required for your current position
• Preferred Qualifications: Have at least a High School diploma or GED, have at least one (1) year of experience working in a delivery, retail, or customer service position, have previous work experience selling paint and paint-related products, and have previous work experience operating tinting and mixing equipment

Benefits

At Sherwin-Williams, we offer a comprehensive range of benefits designed to support your health, well-being, career development, and connection with our community. These benefits include:

• Retirement plans
• Health care plans
• Total well-being programs
• Daily commute options

For a detailed overview of the benefits, please visit myswbenefits.com/candidates.

Pay

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Schedule

The schedule for this role involves contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. The schedule may include evenings and weekends.