Bilingual Customer Service Specialist (Spanish)
About the role
The Customer Service Specialists at Sherwin-Williams work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They also assist customers in person and over the phone, resolve customer concerns, and maintain the high quality and visual standards of the products and store.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Aid customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Suggest ways to improve sales
Qualifications
- Minimum Requirements: Must be at least eighteen (18) years of age, legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future, able to read, write, comprehend, and communicate in English and Spanish, have a valid, unrestricted Driver’s License, able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation, have received at least a “meets expectations” (3) rating on your most recent performance appraisal, and have completed all HR Cloud eLearning courses required for your current position
- Preferred Qualifications: Have at least a High School diploma or GED, have at least one (1) year experience working in a delivery, retail, or customer service position, have previous work experience selling paint and paint related products, and have previous work experience operating tinting and mixing equipment
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. We believe in investing in our people and supporting them in various aspects of their lives. Our benefits package includes a wide range of programs designed to enhance your health and well-being, learning and development opportunities, and community involvement. If you're interested in joining our team, you can apply online and proceed with a digital interview. For more information on our benefits, visit myswbenefits.com.
Pay
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Schedule
The individual selected for this role will be expected to work at Store #3519, located at: 1365 8th Street Wisconsin Rapids, WI 54494. The role is part-time, with pay starting at $18.00.