Bilingual Customer Service Representative - Onsite Leeds, AL

About the role

The ideal candidate will support customers, carriers, and internal operations teams by communicating fluently in both English and Spanish, tracking shipments, addressing customer concerns, and resolving service issues.

Responsibilities

• Communicate fluently in both English and Spanish via phone, email, and text.
• Track shipments and provide timely status updates to customers.
• Cook up pickup and delivery appointments.
• Coordinate with customers, carriers, and business partners.
• Assist with obtaining proof of delivery, managing carrier communication, and handling documentation requests.
• Support general administrative and customer service functions as needed.

Qualifications

• 2+ years of customer service, logistics, transportation, or related experience.
• Fluent in both English and Spanish, with strong verbal and written communication skills.
• Strong computer skills, including Microsoft Office and data entry.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Strong problem-solving skills and a customer-focused mindset.
• High attention to detail and ability to follow through on tasks.

Benefits

Compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.