Bilingual Customer Service Representative (Local ONLY)

Position Description The Customer Service Representative will be responsible for providing exceptional bilingual (Spanish/English) customer service and administrative support for our members, handling customer issues over the phone, assisting employees in the field with contract issues and providing insight and feedback to the corporate team regarding the customer experience. This position is temporarily remote and may have days where it is required to come into the office. Duties And Responsibilities Handle customer services issues via phone and emailInbound and outbound callsProcess cancellations and refundsConduct welcome calls for new membersProcess member requestsPerform other duties as necessary EDUCATION & EXPERIENCE Minimum of a high school education (or equivalent) required Must be fully bilingual (read, write, speak) - Spanish and English required 1-2 years customer service experience preferred. SKILLS & ABILITIES Attention to detail and organizational skills.Problem-solving skills.Ability to work in a team environment and independently.Ability to answer high volume phone calls while maintaining a positive and friendly demeanor.Ability to train and work remotely.High level of professionalism and customer service skills WORK SCHEDULE 8:50am-6:00pm (M-F) 1 hour lunch break Benefits 15 days PTO9 Paid Holidays + 1 Paid Floating HolidaySign On Bonus* Flexible work from home options available.