Bilingual Customer Service Representative

Support underbanked consumers by providing short-term credit and financial product assistance. Handle inbound and outbound customer calls, explain loan and related financial products in English and Spanish, and guide customers through account and payment processes. Key Duties Resolve account inquiries and customer concerns with accuracy and empathyProcess payments and assist with loan-related questionsCommunicate product terms clearly in English and SpanishDocument all customer interactions and maintain complete, compliant recordsFollow strict compliance and privacy requirementsMeet established performance and quality expectations Qualifications & Skills Proficiency in English and SpanishStrong customer service and call-handling skillsDetail-oriented with a focus on accuracy and confidentialityAbility to learn financial/credit product information and explain it effectivelyComfort working in a fast-paced finance or insurance environment