Bilingual Customer Relations Associate I – Product Support (CRA I)

About the role

ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

Responsibilities

• Provide exceptional customer service based on the quality assurance call monitoring standards.
• Meet, or exceed Key Performance Indicators (KPIs) monthly.
• Multitask efficiently, i.e., working on multiple computer applications while responding accurately to customer’s telephone inquiries and/or emails.
• Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills.
• Resolve complex and difficult problems and issues with customers.
• Provide ideas and feedback to management and coworkers about front-line situations during team meetings.

Requirements

• High School Diploma required; some college a plus
• Bilingual Spanish/English required
• Previous call center experience desired
• Proficient with Microsoft Office and/or general computer skills
• Ability to type quickly

Benefits

ARC offers a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. We provide WorkFlex, ARC’s hybrid work program which offers eligible employees the flexibility to work from home while also requiring in-office workdays throughout the year to foster collaboration and connection. Joining ARC means joining a team that is motivated, diverse, creative, collaborative, and solutions-oriented, with hands-on learning and professional development opportunities to expand your skills and grow your career.