Bilingual Customer Experience Specialist (English & Spanish)

About the role

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss. Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at approx ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste. We’re growing fast: Our community of 120+ million registered users and 180,000+ active partners across 20 countries, have together already saved 500+ million meals from going to waste. We’re looking for an exceptional bilingual Customer Experience Specialist (English & Spanish) to join our team at Too Good To Go. This is a part-time, fully remote role, with core working days of Sunday-Tuesday.

Responsibilities

• Serve as the main point of contact for Too Good To Go users, ensuring they receive outstanding customer service by answering inquiries through email and chat.
• Handle priority situations with a high level of care and work closely with the wider CX team to resolve user issues.
• Act as a brand ambassador in all communications with users.
• Understand and communicate users' needs and motivations to internal teams locally and globally.
• Utilize the knowledge base and wider CX communication channels to ensure accurate responses.

Requirements

• Some experience in a customer service‑related role.
• Full written and verbal proficiency in both Spanish and English.
• Ability to commit to 10‑20 hours per week, with flexibility to increase hours per business needs.
• First‑class and inspiring communicator who enjoys working with targets, KPIs, and takes pride in performance.
• Team player who loves helping others, building positive relationships, and resolving conflicts with users.
• Detail‑oriented individual able to stay focused through repetitive tasks.
• Experience working with CRMs such as Zendesk, Salesforce, HubSpot, or SAP is a nice‑to‑have.

Benefits

• Paid Time off: paid vacation and paid sick time.
• 100% Remote & Flexible: work remotely with scheduled options (mornings or afternoons) designed to fit your life.
• Set Up for Success: we supply all the equipment (Mac) and training needed to hit the ground running from day one.
• Home Office Stipend: monthly allowance to cover work‑from‑home expenses.

Pay

Hourly range is $16/hour.

Schedule

Core regular days for this role are Sunday‑Tuesday with two operating shifts: 9 am – 1/2 pm and 1 – 4/5 pm. The role is part‑time, fully remote (within Texas); you must reside in Texas.