Bilingual Customer Experience Agent

About the role

We are seeking empathetic, bilingual (Spanish-English) Customer Service Agents to join our growing call center in Northwest Houston. As the first point of contact for our Medicare Advantage members, you will play a critical role in delivering exceptional service and building trust.

Key Responsibilities

• Respond to inbound inquiries from Medicare Advantage members with accuracy, empathy, and professionalism.
• Aid with questions related to benefits, claims, enrollment, and clinical services.
• Navigate multiple systems and tools to resolve member issues while maintaining a human connection.
• De-escalate concerns and provide personalized solutions.
• Document interactions and share feedback to improve processes and member experience.
• Ensure compliance with operational procedures and regulatory requirements.

Must-Have Skills

• Bilingual (Spanish-English)
• Minimum 2+ years of experience in a customer-facing role (call center, healthcare, hospitality, or similar high-touch environment).
• Strong empathy and active listening skills.
• Tech-savvy with the ability to manage multiple systems simultaneously.
• Resilient, accountable, and comfortable in a fast-paced, performance-driven environment.

Nice-to-Have Skills

• Help desk or technical support experience.
• Healthcare (Memory Care, Hospice, Oncology).

Job Type & Location

This is a Contract to Hire position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Houston, TX.

Application Deadline

This position is anticipated to close on Jul 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.