Bilingual Customer Care Associate (Spanish)

Duties/Responsibilities

• Answer calls daily with professionalism and return calls for individuals who left voicemails.
• Customer Care Associates will attend to incoming emails to the customercare@uticafirst.com general mailbox.
• Maintain thorough ticketing documentation for all contact with our customers (insureds, agents, and other parties involved with a policy).
• Exercise discretion in handling personal financial information.

Requirements

Must speak fluent Spanish.

Qualifications

High school diploma or equivalent required. Previous customer service experience preferred.

Skills

Excellent communication skills, ability to handle sensitive information, multitasking, problem-solving, and strong organizational skills.

Benefits

N/A

Pay

19.5-21 Hourly Wage

Schedule

Monday-Friday, 9:00am to 5:00pm (Overtime as needed)