Bilingual Consumer Lending Sales Specialist - Full Time
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We need to include sections only if posting has real specific content.
Let's parse the posting:
- Brand: Advance America Address: 3316 Lake City Hwy., Warsaw, Indiana, United States - 46580 Bi-Lingual Spanish Is REQUIRED Since 1997... This is company description. Could be "About the role"? Actually "About the role" is generic; but we have company description. Could put under "About the role" maybe. However we need to decide which sections to include.
We have:
- Position Summary: description of role.
- Job Responsibility: bullet points (Customer Service, Sales, Marketing & Customer Acquisition; Operations & Compliance; Team Collaboration). Then "Job Responsibilities Cont." then Education Required, Experience Required, Knowledge Required, Physical Requirements, Competencies, Travel, Attire, Other.
- Benefits: "We Offer Competitive Wages Health/Life Benefits 401(k) Savings Plan with Company Match Paid Parental Leave Company Paid Holidays Paid Time Off including Volunteer Time Tuition Reimbursement Business Casual Environment Rewards & Recognition Program Employee Assistance Program". So benefits present.
- Pay: Not explicitly given; only "Competitive Wages" but no specific amount. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits we have specifics; we can include Benefits section. Pay: only "Competitive Wages" is vague but still states wages. However rule says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state "Competitive Wages". That is a statement about pay, albeit not specific. Should we include Pay? The instruction: "Prefer a few substantive sections over many thin ones." And "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". "Competitive Wages" is not exactly filler but still vague. Might be considered placeholder? It's not a specific number. Might be considered not substantive. Safer to omit Pay section.
- Schedule: Not given. There's mention: "Schedules may be changed as needed to accommodate business needs. Overtime may be required." That's schedule info but not specific. Might be considered schedule content. The rule: never create Schedule section unless posting actually states them. It does state something about schedules may be changed, overtime may be required. That's schedule info. Could include Schedule section with that content. However it's somewhat generic. Might be okay.
But we need to decide which sections to include to avoid thin sections. Could combine Benefits and maybe other info.
We have many details: Responsibilities (multiple bullet points). Requirements (Education, Experience, Knowledge, Physical Requirements, Competencies, Travel, Attire, Other). Could group into Requirements and Qualifications? The headings list includes Requirements, Qualifications, Skills. We need to decide which to use.
We have Education Required, Experience Required, Knowledge Required, Physical Requirements, Competencies, Travel, Attire, Other. That's a lot. Could put under "Requirements" (education, experience, knowledge, physical). Could put "Skills" for competencies? Or "Qualifications" for certifications? Not much.
Better to have sections: About the role (company description + position summary), Responsibilities, Requirements (education, experience, knowledge, physical requirements, competencies, travel, attire, other), Benefits.
We must not repeat job title as heading. Use for each section heading.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them as lists or paragraphs.
We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At end there is EEO statement: "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability." That's EEO boilerplate; should remove. Also "Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required." That's schedule info; we may keep under Schedule section if we create one. But we might incorporate into Requirements or Responsibilities? It's about attendance; could be under Requirements (maybe under "Other").
We also have "Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR)." That's also requirement.
We need to include all that.
Let's extract sections:
**About the role** (maybe company description + position summary). Content:
- Brand: Advance America Address: 3316 Lake City Hwy., Warsaw, Indiana, United States - 46580 Bi-Lingual Spanish Is REQUIRED Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services. We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!
- Position Summary: The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. This position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. The CLSS actively contributes to branch success by meeting performance metrics defined by management and participating in marketing and collection efforts. All responsibilities must be executed in full compliance with federal and state regulations while adhering to established company policies, procedures, and practices.
We could combine into a paragraph.
**Responsibilities**: list of duties.
From posting:
Job Responsibility Customer Service, Sales, Marketing & Customer Acquisition
- Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
- Deliver exceptional customer experience while managing growing consumer loan portfolio
- Present tailored financial solutions aligned with customer goals and needs
- Build and maintain strong customer relationships throughout the loan lifecycle
- Educate customers on loan terms, conditions, and product features
- Execute and track community marketing initiatives to generate growth
- Demonstrate company core values and purpose while building trust with customers and staff
Operations & Compliance
- Support branch financial objectives and performance metrics
- Maintain strict adherence to company policies, state and federal regulations
- Ensure accurate cash controls and security procedures
- Maintain precise customer documentation and transaction records
- Conduct and document collection activities
- Follow Loss Prevention (LP) Standards
Team Collaboration
- Foster a positive team environment while supporting colleagues to enhance customer experience
- Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork
Also there is "Job Responsibilities Cont." then Education Required etc. But those are not responsibilities; they are requirements.
Thus responsibilities list as above.
**Requirements**: includes Education Required, Experience Required, Knowledge Required, Physical Requirements, Competencies, Travel, Attire, Other (including age, eligibility, background check, attendance, schedule changes, overtime). Also maybe "Bi-Lingual Spanish Is REQUIRED" from address line.
Let's list:
- Bi-Lingual Spanish IS REQUIRED (from address line)
- Education Required: High School Diploma or equivalent required; some college preferred.
- Experience Required: Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.
- Knowledge Required: Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; ability to work alone on occasion; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to follow procedures in the normal course of business; ability to develop and maintain business relationships.
- Physical Requirements: Standing for long periods of time; sitting occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any branch within the division (distance varies by division).
- Competencies: Adaptability and Growth Mindset-CLSS; Digital and Future Readiness-CLSS; Leadership, Coaching and Development-CLSS; Results and Accountability-CLSS; Sales and Customer Excellence-CLSS.
- Travel: Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for marketing, staffing, special events, and banking responsibilities.
- Attire: The Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.
- Other: Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR). Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.
Also maybe "We Offer Competitive Wages" etc is benefits.
**Benefits**: list:
- Competitive Wages
- Health/Life Benefits
- 401(k) Savings Plan with Company Match
- Paid Parental Leave
- Company Paid Holidays
- Paid Time Off including Volunteer Time
- Tuition Reimbursement
- Business Casual Environment
- Rewards & Recognition Program
- Employee Assistance Program
We could also include "We Offer Competitive WagesHealth/Life Benefits..." but we need to separate.
Now we need to decide about Schedule section. We have schedule info in Other (Schedules may be changed..., Overtime may be required). Could keep under Requirements/Other. If we create a Schedule section, we would have to pull that info out. But we already have it in Other. Might be okay to keep under Requirements.
We must not create Pay section unless posting actually states them. It states "Competitive Wages" which is a benefit; we already have that under Benefits. So we don't need separate Pay.
Thus sections: About the role, Responsibilities, Requirements, Benefits.
We need to ensure we don't repeat job title as heading. Not using.
Now format:
About the role
... combined paragraph ...
Responsibilities
- ... each bullet ...
...
We have three categories under responsibilities; we could keep as flat list or subheadings? The instruction: use for section headings; use - for any list of duties/requirements/benefits. It didn't forbid subheadings inside list, but we could just list all responsibilities as
- for any list of duties/requirements/benefits, and
for prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them as lists or paragraphs. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At end there is EEO statement: "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability." That's EEO boilerplate; should remove. Also "Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required." That's schedule info; we may keep under Schedule section if we create one. But we might incorporate into Requirements or Responsibilities? It's about attendance; could be under Requirements (maybe under "Other"). We also have "Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR)." That's also requirement. We need to include all that. Let's extract sections: **About the role** (maybe company description + position summary). Content: - Brand: Advance America Address: 3316 Lake City Hwy., Warsaw, Indiana, United States - 46580 Bi-Lingual Spanish Is REQUIRED Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services. We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company! - Position Summary: The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. This position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. The CLSS actively contributes to branch success by meeting performance metrics defined by management and participating in marketing and collection efforts. All responsibilities must be executed in full compliance with federal and state regulations while adhering to established company policies, procedures, and practices. We could combine into a paragraph. **Responsibilities**: list of duties. From posting: Job Responsibility Customer Service, Sales, Marketing & Customer Acquisition - Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques - Deliver exceptional customer experience while managing growing consumer loan portfolio - Present tailored financial solutions aligned with customer goals and needs - Build and maintain strong customer relationships throughout the loan lifecycle - Educate customers on loan terms, conditions, and product features - Execute and track community marketing initiatives to generate growth - Demonstrate company core values and purpose while building trust with customers and staff Operations & Compliance - Support branch financial objectives and performance metrics - Maintain strict adherence to company policies, state and federal regulations - Ensure accurate cash controls and security procedures - Maintain precise customer documentation and transaction records - Conduct and document collection activities - Follow Loss Prevention (LP) Standards Team Collaboration - Foster a positive team environment while supporting colleagues to enhance customer experience - Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork Also there is "Job Responsibilities Cont." then Education Required etc. But those are not responsibilities; they are requirements. Thus responsibilities list as above. **Requirements**: includes Education Required, Experience Required, Knowledge Required, Physical Requirements, Competencies, Travel, Attire, Other (including age, eligibility, background check, attendance, schedule changes, overtime). Also maybe "Bi-Lingual Spanish Is REQUIRED" from address line. Let's list: - Bi-Lingual Spanish IS REQUIRED (from address line) - Education Required: High School Diploma or equivalent required; some college preferred. - Experience Required: Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections. - Knowledge Required: Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; ability to work alone on occasion; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to follow procedures in the normal course of business; ability to develop and maintain business relationships. - Physical Requirements: Standing for long periods of time; sitting occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any branch within the division (distance varies by division). - Competencies: Adaptability and Growth Mindset-CLSS; Digital and Future Readiness-CLSS; Leadership, Coaching and Development-CLSS; Results and Accountability-CLSS; Sales and Customer Excellence-CLSS. - Travel: Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for marketing, staffing, special events, and banking responsibilities. - Attire: The Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business. - Other: Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR). Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required. Also maybe "We Offer Competitive Wages" etc is benefits. **Benefits**: list: - Competitive Wages - Health/Life Benefits - 401(k) Savings Plan with Company Match - Paid Parental Leave - Company Paid Holidays - Paid Time Off including Volunteer Time - Tuition Reimbursement - Business Casual Environment - Rewards & Recognition Program - Employee Assistance Program We could also include "We Offer Competitive WagesHealth/Life Benefits..." but we need to separate. Now we need to decide about Schedule section. We have schedule info in Other (Schedules may be changed..., Overtime may be required). Could keep under Requirements/Other. If we create a Schedule section, we would have to pull that info out. But we already have it in Other. Might be okay to keep under Requirements. We must not create Pay section unless posting actually states them. It states "Competitive Wages" which is a benefit; we already have that under Benefits. So we don't need separate Pay. Thus sections: About the role, Responsibilities, Requirements, Benefits. We need to ensure we don't repeat job title as heading. Not using. Now format:
About the role
... combined paragraph ...
Responsibilities
- ... each bullet ... ...
for section headings; use
- for any list of duties/requirements/benefits. It didn't forbid subheadings inside list, but we could just list all responsibilities as