Bilingual Collections Supervisor

Benefits: Life InsuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentBonus based on performanceVision insuranceDental insuranceEmployee discounts Now Hiring: Bilingual Collections Supervisor, In-House Furniture Financing $55,000-$60,000 base plus team performance bonus | Full time | 3925 W Adams St, Suite 1, Phoenix, AZ 85009 Del Sol Furniture finances our own customers through our in-house lending company. We are looking for an experienced bilingual collector who is ready to lead: carry your own accounts, coach a small team, make decisions on the floor, and own the team’s daily results. You report directly to our collections manager. What You Will Earn $55,000-$60,000 base, depending on experienceMonthly bonus tied to total team collections. Realistic total earnings of $65,000-$70,000.Health, dental, vision and life insurancePaid vacation, holidays and sick timeGenerous employee discount Your Schedule Tuesday through Saturday, 9:00 AM to 6:00 PM Arizona time, including a 1-hour lunchSaturdays are required. You lead the team on our busiest calling day.In person at our Phoenix office, 3925 W Adams St, Suite 1 What You Will Do Coach and support a small team of full-time and part-time collectorsRun daily priorities: accounts, follow-ups, and escalationsReview calls and account notes for quality and policy complianceTrack team numbers and step in early when someone falls behindTrain new collectors on our process and systemsHandle escalated customers and make day-to-day calls on payment arrangements within company guidelinesWork your own portfolio of past-due accounts in English and SpanishBring ideas to improve scripts, processes, and reporting Who We Are Looking For Fluent in English and Spanish. This is required.3+ years in collections, loan servicing, or accounts receivableA record of top performance. Tell us your numbers when you apply.Experience leading, training, or coaching others, formally or informallyCalm under pressure, firm without being aggressiveOrganized and comfortable with numbers and reports En Español Estamos contratando un supervisor de cobranza bilingüe con experiencia. Vas a cobrar tus propias cuentas y guiar a un equipo pequeño de cobradores. $55,000-$60,000 de salario base más bono por resultados del equipo, con beneficios completos. Horario de martes a sábado. Si hablas inglés y español con fluidez y estás listo para liderar, aplica hoy. Why Del Sol Locally owned and family operated in Phoenix since 1997In-house lending: you work for the company that made the loan, not a debt buyerFlat structure. Leadership is accessible and decisions get made fast. Our Core Values Integrity: Do the right thing, always.Teaming: Set aside ego for the good of the team.Excellence: Be your best, every day.Kaizen: Never stop improving.Perseverance: Finish what you start, even when it’s hard.Awesomeness: Enjoy your work and make it enjoyable for others. Del Sol Furniture is proud to be an Equal Opportunity Employer. This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.