Bilingual Collections Associate I

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices, and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.

We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.

Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services.

About the role

We are looking for a self-motivated and ambitious Bilingual Collections Associate for our Las Vegas, Nevada office. Your primary responsibility will be to contact our valued customers with overdue accounts and work together to find a resolution. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.

This position is in a Call Center, in-office (non-remote) environment.

Responsibilities

• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect the payment in installments
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Comply with all federal and state rules and regulations governing collections

Requirements

• 2+ years Collections experience
• Prior Call Center experience (both B2B and B2C experience is a plus)
• Good listening skills
• Strong communication and negotiation skills
• Patience and stress management
• Problem-solving and critical thinking skills
• Friendly and helpful phone demeanor
• Basic technical troubleshooting skills
• Strong typing and computer skills
• Ability to access Sunbit systems from a mobile device using biometric authentication (e.g., FaceID or fingerprint)

Benefits

• Competitive pay and stock options
• 12 days of PTO your first year with increases thereafter + Holiday Pay
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Casual Dress
• Fun team events and Spirit Days
• Open door policy / Open office floor plan

Pay

$22.00/hour + pay increase after 12 months + tenure bonuses (6-months & 12-months). Additional earning potential through gamification incentives.

Cultural Competencies For Success At Sunbit

• Serve others before self: Takes care of customers and partners in a manner that demonstrates they are important
• Own the impact: Ability to troubleshoot a variety of matters and holding yourself accountable. Strong organizational and time management skills with the ability to prioritize effectively
• Connect genuinely: Build and maintain strong relationships with both customers and partners. Speak with customers and partners in a friendly, helpful, and open demeanor
• Act fast: Thrive in a fast-paced environment while maintaining a high level of support
• Include always: Communicate well verbally and in writing, demonstrating empathy and understanding
• Innovate for good: Establishes scalable capabilities by applying best practices to your workday