Bilingual Client Support Specialist - English/Spanish

Responsibilities

• Serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more.
• Carry the weight of ADP's service reputation and client satisfaction in your hands.
• Work independently or as a team as a consultant servicing ADP's products/technology.
• Use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions.
• Take the initiative to seek answers, solutions, and positive outcomes.
• Build relationships with clients using the phone, email, and/or chat, striving to exceed client expectations in every interaction.
• Leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value.
• Take client input and turn it into recommendations for your leaders on best practices and solutions training.
• Adequately organize yourself to deal with a high volume of inbound calls, adhering to a daily schedule.

Qualifications

• 3 - 5 years of experience working in client service/customer service environment or systems integration environment.
• You can work overtime hours during peak seasons, like at the close of the year.
• Bilingual - English/Spanish.
• A college degree is great but not required.