Bilingual Client Service Specialist-Apartments.com (Spanish)

About the role

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. This role plays a critical role in driving client satisfaction and experience.

Responsibilities

• Demonstrated a strong customer focus rooted in empathy toward the customer
• Communicate effectively with peers, management, and customers
• Assess customers' various needs and provide expert service
• Be an advocate for the best solution to their problems through engagement with product, tech, and sales professionals
• Develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems, big and small
• Invest heavily in formal and informal training to drive your success
• Develop a strong understanding of CoStar Group and Apartments.com technology, tools, and products
• Meet and exceed customer and Costar's expectations

Requirements

• Bachelor’s Degree from accredited, not-for-profit University or College
• Fluent in English & Spanish, both written and verbal communication
• A track record of commitment to prior employers
• 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
• A strong interest (or experience) in real estate

Qualifications

• Bachelor’s Degree from accredited, not-for-profit University or College
• Fluent in English & Spanish, both written and verbal communication
• A track record of commitment to prior employers
• 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
• A strong interest (or experience) in real estate

Skills

• Confident personality with the ability to communicate effectively with both internal and external stakeholders
• Ability to plan and organize workload in a fast-paced environment
• Ability to act on own initiative and work successfully alone and as part of a team
• Ability to adapt quickly in a technology-led environment
• Proficiency in MS Office
• Very Team and Quality Service oriented
• Excellent interpersonal skills (Communication, Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences at all levels of management
• A strong sense of responsibility to the customer and aren't satisfied until they are delighted
• Ability to deliver results while working to deadlines under pressure
• An upbeat, positive attitude
• Ability to be flexible and adapt to changing situations at a high growth company

Benefits

• Comprehensive healthcare coverage: Medical/Vision/Dental/Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commute and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• Onsite fitness center
• Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks

Pay

$46,000.00-77,000.00 (Annually)

Schedule

Full-time