Bilingual Client Service Manager

Duties and Responsibilities

• Provide regular updates to clients on the progress of customer service projects that directly affect each client.
• Develop open and effective channels of communication with each client that can be employed by other departments as well.
• Act as the reliable point of contact for each customer to establish a strong business relationship.
• Maintain close relationships with the families of the patients through constant communication over the phone and face-to-face contact.
• Absent from the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport.
• Supports management by maintaining extensive knowledge of nurses' operations in the field.
• Communicate all information regarding expectations and scheduling to various families.
• Recruit new nurses who can provide skilled care and attention to an existing case.
• Perform other duties as assigned to effectuate business goals.
• Support and execute the mission, ethics, and goals of the company effectively.
• Represent themselves in a positive and professional manner in the company and community.
• Adhere to dress code with a clean and neat professional appearance.
• Report on time and as scheduled to complete work within designated time.
• Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.

Requirements

• Must be Bilingual
• 3+ years’ experience in customer service role
• 1+ years’ experience in management position preferred
• Proven ability to utilize the Salesforce contact platform required
• Must demonstrate ability to meet deadlines
• Strong communication skills required

Pay

Salary 58-60k annual plus auto and cell allowance

Schedule

#IND123

Benefits

Not specified

Company Information

MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.