Bilingual Claims Intake/FNOL/Triage Specialist (Spanish)

About the role

Join our Claims team as a Bilingual Triage Specialist and become an important first point of contact for customers reporting commercial claims.

Responsibilities

• Receive and accurately document new commercial claims.
• Communicate with insureds, claimants, brokers, and other partners.
• Gather information and help determine appropriate claim assignment.
• Update claims in the database and maintain accurate records.
• Handle incoming calls and direct them to the appropriate team member.
• Order reports and gather information needed to support investigations.
• Prepare correspondence and process claim-related documentation.
• Manage multiple priorities in a fast-paced environment.
• Partner with Claims Adjusters and teammates to deliver excellent service.
• Help identify opportunities to improve processes and use technology more effectively.

Requirements

• At least one year of insurance experience with general knowledge of commercial insurance.
• Fluent English and Spanish, both written and verbal.
• Strong customer service and telephone communication skills.
• Excellent organization, time management, and attention to detail.
• Able to manage multiple priorities and meet deadlines.
• Strong computer skills, including Word, Excel, and Outlook.
• High school diploma/equivalent plus relevant experience, or vocational/technical education plus relevant experience.

Preferred

• Bachelor’s degree.
• Guidewire and/or ClaimsCenter experience.
• Claims or customer service experience.
• Experience working with or creating prompts for AI/LLM technology.

Benefits

• Compensation varies by location and experience.
• This position is also eligible for an annual performance-based bonus and comprehensive benefits package.
• This is a 100% in-office position.

Pay

• Richmond: $26.76–$30.80/hour
• Albany & Chicago: $29.29–$33.88/hour
• Los Angeles & New York City: $32.04–$37.11/hour

Schedule

• This is a 100% in-office position.