Bilingual Cashier

About the role

Family First Health is seeking a Bilingual Cashier for our new pharmacy at our George Street, York location. This position is more than just a job—it’s an opportunity to learn and grow with a terrific team. We’re dedicated to offering trustworthy medical services and care, and the Bilingual Cashier will play a large role in that.

Responsibilities

• Receives payment by cash, check, credit cards, vouchers, or automatic debits.
• Issues receipts, refunds, credits, or change due to customers.
• Greets customers entering establishments.
• Maintains clean and orderly checkout areas.
• Establishes or identifies prices of goods, services, or admission, and tabulates bills using calculators, cash registers, or optical price scanners.
• Handles customer concerns and complaints professionally and courteously, engaging leadership as needed.
• Answers customers’ questions and provides information on procedures or policies.
• Keeps accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
• Exchanges money, credit, and makes change for customers.
• Reconciles 3rd party payment and accounts.
• Works with the billing department to balance account(s).
• Receives written prescription or refill requests and verifies the information is complete and accurate.
• Answers telephones and responds to questions or requests.
• Assists customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
• Completes training requirements to stay up-to-date on policies and procedures for the 340B drug program, as well as any drug assistance programs in which the pharmacy participates.
• Follows all policies and procedures related to the 340B drug program, as well as any drug assistance programs in which the pharmacy participates.
• Assists in training new employees, as needed.

Requirements

• High School Diploma or GED, or any equivalent combination of training and experience.
• Bilingual (English/Spanish) preferred.
• Previous experience as a pharmacy cashier preferred.
• Ability to communicate fluently in English, verbally and in writing, to perform the essential functions of the position, including communicating with patients, providers, and staff; accurately documenting information in the electronic health record; and interpreting written and verbal communications.
• Ability to manage cash transactions accurately and efficiently, including processing payments, giving change, and ensuring correct cash drawer balances.
• Ability to quickly grasp and adapt to new procedures, technologies, and company policies.
• Knowledge of basic arithmetic to make calculations, balance, and reconcile figures necessary to perform essential job functions.
• Excellent customer service skills & phone etiquette.
• Ability to critically think, including the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments.
• Ability to work independently and within a multidisciplinary team.
• Ability to work in, and respond appropriately to, a demanding environment and multitask effectively.
• Ability to appropriately handle sensitive and confidential information.
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail.
• Ability to establish and maintain effective working relationships with patients, employees, volunteers, and the public.
• Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks.
• Ability to adhere to all Family First Health’s policies, processes, and procedures, including Code of Conduct.
• Ability to articulate and advocate Family First Health’s mission and values.

Benefits

• 3 weeks of accrued paid vacation per year.
• 9 days of accrued paid sick leave per year.
• 4 personal days provided per calendar year.
• No late evenings or weekend hours.
• Paid time off on holidays.
• Health, dental, & vision insurance plans.
• Short/long-term disability and life insurance.
• 403(b) retirement plan.
• Tuition reimbursement opportunities.
• Attention to work-life balance.
• Opportunity for growth and advancement.