Bilingual Case Manager - JOR

NYAP's commitment to doing what is best for children, youth, and their families is a core value and one we look for in our newest team members.

Benefits

• 33 Paid days off each year (11 holidays + 22 days PTO)
• Healthcare benefits for you and your family
• Pet insurance that provides discounts and reimbursements
• Competitive salaries and benefits, including a 401(k)
• Summer Hours Off (Half-day Fridays and Work Anniversary Trips)
• Mileage reimbursement
• Phone allowance
• Student loan repayment assistance
• CEUs and ongoing trainings/education

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Program’s Mission, Values, and Philosophies
• Ensure case management assessments are completed within ORR’s allotted timeframes
• Conduct on-site admission and initial intake interviews of youth, including gathering familial and possible sponsorship information, and establishing age
• Conduct interviews of sponsors, family members, and friends to vet sponsor’s ability to care for the minor(s)
• Act as UC case POC for assigned Federal Field Specialist, Case Coordinator, and Contract Field Specialist
• Prepare, conduct, and lead pre-staffing processes with a multidisciplinary team of professionals
• Attend staffings with Case Coordinators, Federal Field Specialists, and other ORR stakeholders as needed
• Coordinate with local pro bono attorneys for timely “Know Your Rights” presentations and legal screenings
• Work with program administration, clinical, medical, and educational staff to identify best case management practices while maintaining a collaborative multi-disciplinary environment
• Ensure children in care are provided a safe environment and timely release from ORR care, including completing online address searches, obtaining birth certificates, income verifications, background checks, and other vetting actions
• Document all actions and contacts with youth, sponsors, and stakeholders in progress notes as required
• Complete and submit reunification packets and Release Requests for initial review
• Submit completed reunification packets with appropriate referrals for timely release of youth to designated sponsors, including referrals for home studies and post-release services (PRS)
• Provide weekly face-to-face updates to youth and telephonic updates to family members or sponsors
• Ensure provision of two weekly telephonic contacts with family in the U.S. or COO, primary caregiver, and/or sponsor
• Facilitate incoming calls to minors with appropriate family members and other approved caregivers
• Facilitate attorney-to-client contact as requested by youth
• Coordinate weekly treatment team meetings with representatives from all departments
• Establish and maintain strong relationships with assigned foster parents, attend meetings, and act as program liaison
• Transport children to facilitate program services, including court appointments, attorney visits, and other appointments; may include transporting youth within the U.S. for reunification purposes
• Coordinate case management and family reunification services, including active involvement in discharge planning
• Actively participate in documenting safety plans and Post-18 age-out plans
• Oversee or actively participate in reporting significant incidents (SIRs) in accordance with existing policies and procedures
• Ensure maintenance of UC electronic and physical files, including uploading documents in UC Portal, Evolve, and maintaining corresponding physical files
• Perform other duties as assigned

Requirements

• Bachelor’s degree in Social Work, Psychology, Human Services, Counseling, or other social service field
• One (1) year of experience (including volunteer and internship) working with children and adolescents or in the youth services field
• Excellent case management, verbal, and written communication skills
• Critical assessment and analysis skills
• Motivated, organized, flexible, and able to navigate multiple service priorities
• Ability to work under stress and multitask
• Sincere commitment to service and advocacy for youth and families
• Flexible schedule to facilitate program services, including working on-call, weekends, and evenings
• Cleared Level II background check from appropriate entity
• Ability to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR)
• Ability to supervise clients indoors and outdoors as necessary
• Proficient use of desktop and laptop computers, smartphones, tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs
• Bilingual (English/Spanish) – fluency in Spanish is required
• Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage
• 21 years of age, valid state driver’s license, reliable personal vehicle, and good driving record

Skills

• Willingness to work flexible and non-traditional hours in service of foster caregivers, families of origin, and persons served
• Ability to work 8 UC cases with minimal supervision (may increase depending on sponsor category and other factors)
• Attendance at all organizational, departmental, and program meetings
• Attendance at trainings to enhance professional growth in case management, documentation, or other relevant topics
• Assist in the evacuation of youth as needed due to inclement weather, natural disasters, or other unforeseen occurrences
• Travel as needed for trainings, conferences, or to transport youth within the U.S.
• Maintain a safe, clean, and hazard-free work area
• Follow ORR, CDC, and State COVID-19-related protocols
• Ensure proper supervision of youth at all times
• Capacity to remain objective and professional in all areas of job function
• Demonstrates tolerance and respect for the ideas and actions of others
• Sincere desire and ability to advocate for children facing behavioral health, immigration, educational, legal, developmental, and socio-economic challenges

Physical Demands

• Use of manual dexterity, tactile, visual, and audio acuity
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying
• Ability to travel frequently and drive a vehicle while sitting for extended periods, with frequency varying based on program demands
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job

About Us

National Youth Advocate Program has been serving communities and clients since 1978, and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home Placement, and Reunification/Permanency. We look for individuals ready to make a direct impact and excited to support the needs of our children, youth, and families.