Bilingual Call Center Representative - Remote FL

Summary

As a Bilingual Call Center Representative - Remote FL at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Your role in our mission

- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed - Solve client problems, update account history, and follow up with clients to confirm their inquiry or request is resolved - Adhere to the client’s SLAs and consistently meet production targets - Collaborate with team members, management, and clients to resolve client inquiries; cross-train new resources in customer service processes - Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we're looking for

- 2 or more years of customer service experience in any industry - Knowledge of basic help desk software, computer software, and Microsoft Office applications - Strong problem-solving skills to bring inquiries to effective resolution - Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally - Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

- The deadline to submit applications for this posting is 07/01/2026. - The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Pay and Benefits

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

About Gainwell

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.