Bilingual Call Center Representative - Oklahoma City, OK (On-Site)
About the role
The qualified candidate will be responsible for assisting members applying for Medicaid services through the member portal in English and Spanish. Their responsibilities will be to provide friendly and general technical support to the callers as they navigate through the online application and assist with user/password resets.
Your role in our mission:
- Enters data sent in by the members to assist in determining eligibility
- Aid members calling with questions regarding their qualifications
- Hours are Monday through Friday (8 am-5 pm)
- Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements
- Contributes to problem identification and resolution
- Interprets, audits, and reconciles reports for accuracy or completeness
- Prepares and maintains standard reports for management and clients
- Handles company confidential data according to policy and guidelines
- Adheres to existing security policies and procedures
Requirements
Outstanding customer service with call center background a plus
Ability to multitask and work with multiple computer applications
Good internet service is required for all positions
Experience working with client company products and services
Bilingual (English-Spanish) required
Qualifications
Technical credentials and certifications preferred
Skills
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Benefits
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Pay
$35,360.00 - $40,700.00 per year
Schedule
On-site position (5 days/week) at our Oklahoma City, OK Office
Address: 2401 NW 23rd Street, Suite 11, Oklahoma City, OK 73107
This posting is intended for pipelining. We will accept applications on an ongoing basis.