Bilingual Call Center Rep Lead

Knowledge and Skills:

• Dependable, reliable, punctual, and self-motivated
• Excellent verbal, written, and interpersonal communication skills required
• Ability to display a positive disposition at all times
• Ability to work in a team environment
• Strong organizational skills
• Competency with business software (MS Word, Excel, Outlook and PowerPoint)
• General knowledge of computers and data entry
• Ability to understand and administer the Illinois Vehicle Emissions Program rules and regulations
• Ability to adapt to changes in the Program operations, procedures and updates
• Ability to work in a fast-paced environment
• Ability to understand and communicate the Illinois Vehicle Emissions Program rules and regulations

Education and Work Experience:

• High School Diploma or equivalent
• Some college preferred
• Two to four (2-4) years’ experience in a Call Center/Customer Service environment required; previous lead experience preferred
• Experience in successful conflict resolution preferred