Bilingual Branch Manager 3 - Commerce, CA - Bilingual Spanish and English

About the role

This role involves leading and managing branch(es) to ensure goals are met and compliance with banking laws and regulations. The primary duty is to coach, develop, mentor, and train team members, and to provide direction and recommendations to customers.

Responsibilities

• Empowers, builds, and inspires team through effective communication and simplified business goals.
• Leads with empathy and creates an environment where team members and clients feel valued.
• Sets and communicates individual employee performance expectations including performance goals and core behaviors.
• Interprets performance results and finds opportunities to drive success and holds team accountable to actions and results.
• Effectively leads through change, can navigate ambiguity, and demonstrates agility.
• Creates an environment that fosters teamwork, innovation, and collaboration with team members, including U.S. Bank partners.
• Makes decisions regarding candidate selection, employee compensation, promotion, discipline, and termination.
• Adapts to new digital programs, products, services, and technology platforms.
• Teaches digital fluency and financial literacy to team members and customers.
• Embraces opportunities to advocate for digital solutions focused on customer benefits of digital technology and drives initiatives to increase customer digital usage.
• Plans and executes customer market share growth at branch level including building relationships and collaborating with partners that are centered around U.S. Bank products and services.
• Demonstrates mastery at delivering an exceptional customer experience, deepening relationships, proactively identifying ways to add value for customers.
• Creates a culture of customer obsession with team members by providing a world-class customer service experience.
• Able to have proactive conversations with customers and manage their feedback.
• Establishes, maintains, and manages an effective advisory and service environment through the customer engagement model.
• Proactively communicates with customers to demonstrate possible alternative methods of product and service delivery to increase usage.
• Applies financial acumen, critical thinking, and problem-solving skills to meet team members' and customer's needs.
• Maintains an in-depth knowledge of U.S. Bank products and services.
• Promotes U.S. Bank growth and culture by participating in local market/community activities.
• Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training.
• Limits bank losses and overall exposure.

Requirements

Thorough product/service knowledge and thorough knowledge of regulatory, policy, and compliance issues.

Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.

Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques.

Effective analytical skills to evaluate credit requests, prepare budgets, and determine trends in a given marketplace.

Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.

Demonstrated success in retail sales environment.

Working knowledge of employment practices including rewards and recognition, employee development, and change management.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Three to four years of experience working in a sales, retail management, or banking environment.

Skills

• Thorough product/service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
• Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques.
• Effective analytical skills to evaluate credit requests, prepare budgets, and determine trends in a given marketplace.
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
• Demonstrated success in retail sales environment.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law