Bilingual Bookkeeper - Full-Time, Remote

About the role

We are seeking a full-time Bilingual Bookkeeper to serve churches and ministries. The ideal candidate must live in Georgia, Florida, or Tennessee and must read, write, and speak Spanish fluently. This role requires a strong work ethic, excellent communication skills, and experience as a Bilingual Bookkeeper with 2 years of bookkeeping experience.

Responsibilities

• Clock in and out through the Slack channel daily and accurately answer the questions provided in the workflow.
• Utilize Clockify daily to account for time worked on each account throughout the day using the appropriate tags.
• Understand and adhere to the bookkeeping workflow.
• Update the admin console to the complete extent that is trained on and explained in the BK workflow.
• Maintain and update all admin console account information as information is received (e.g., reminders list, BK contact information, root, month and term notes, Quickbooks, etc).
• Onboard a client and master the steps to engage a client in the service.
• Demonstrate an understanding of accounting principles and apply them to generate factual and accurate reports to our clients.
• Manage a workload of 30-40 clients or 160-170 BPH, maintaining that workload and managing deliverables.
• Submit renewal information accurately and on time.
• Generate the reports needed for each client on time and deliver them to the client.
• Mitigate cancellations and bookkeeping service failures. More than two service failure cancellations in a 6-month period will result in a Performance Improvement Plan (PIP).

Qualifications

• Xero-software experience preferred.
• QuickBooks experience - certification preferred.
• Cash basis accounting experience preferred.
• Ability to answer the phone when supporting the care team.
• Reporting all time off requests in the Slack channel and having all time off approved prior to taking the time.
• Knowing your time off allowances and communicating adjustments as needed.
• Communicating effectively with clients to encourage a strong relationship and receive necessary information to complete reports.
• Following through on work-related tasks and requests made by team leaders, Directors, and VP.
• Maintaining your email inbox and replying to all emails and voicemails within 24 hours.
• Maintaining a dependable schedule and working the hours you are scheduled.
• Maintaining a 65% report completion rate within 7 business days and an 85% report completion rate within 14 business days for clients assigned to you as a bookkeeper.
• Maintaining a 100% report completion rate by the last day of the month, ensuring clients receive either a partial report, a completed report, or are in an ineligible status, approved by a Director.
• Maintaining regular touch points with clients, calling them biweekly if they have 3 or more months of ineligible or partial reports and every 60 days.
• Maintaining a report error rate of less than 12% on a monthly basis.

Benefits

We offer great company culture, genuine work-life balance, rest and relaxation, health benefits, a 401(k) retirement plan with company match, and the opportunity to start your own nonprofit or ministry at no cost. We also provide reasonable accommodations for individuals with disabilities.