Bilingual Benefits Relationship Consultant

ADP is hiring in the San Francisco, CA area to manage a book of business. This role focuses on strengthening connections with Key Account clients through service and consultation around benefit education strategies. You will understand clients' needs regarding benefits and strategically drive results to increase benefit participation, client experience, employee retention, and employee engagement.

About the role

As a Bilingual Benefits Relationship Life Cycle Consultant, you will build relationships with key internal and external stakeholders for each client and their employees to drive year-round benefit education. You will ensure service excellence and improve client relationships, including client satisfaction and experience. This role involves maintaining, building, and managing client relationships at all levels to help clients achieve their benefit strategies using ADP's Human Capital Management tools and services.

You will work closely with clients and their employees to optimize the utilization of their plan benefits and provide consultation on complex benefit strategies and initiatives. Strong partnerships with Sales, Brokers, Implementation, HR, and the Operations organization are essential to resolve escalated and complex benefit issues. Travel will be required to support client visits and strengthen relationships.

Responsibilities

• Design and execute benefit strategies and communication year-round to an assigned client base, reviewing strategies to drive plan participation and retention.
• Conduct worksite benefit meetings for groups of new hires, quarterly wellness meetings to review carrier value-add information and resources, spending accounts education, year-end onboarding meetings, open enrollment meetings, and more.
• Manage relationships with internal and external stakeholders, focusing on benefit strategies related to worksite employee enrollment in the plan.
• Continually upgrade your knowledge and skills in benefits, including attending training sessions and becoming a benefit subject matter expert.
• Adhere to a daily schedule to manage meetings, calls, partner connections, etc.

Requirements

• Must be located in the San Francisco, CA metro area/surrounding area to manage an external client territory/book of business.
• Hybrid work model (Remote, Field).
• Bilingual in English/Spanish (read, write, verbal).
• Ability to travel within assigned territory based on client needs.
• Five years of client service or client relationship management experience in a fast-paced service environment.
• Experience in benefits.
• Excellent presentation skills, keeping large audiences engaged and attentive.
• Strategic thinker with demonstrated ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives.

A college degree is preferred but not required. Relevant experience or military experience is also acceptable.

Preferred Qualifications

• Progressive management experience in consulting or large corporate environments.
• Experience with multiple larger complex clients or advisor relationships and dealing with a broad range of benefits or HR equivalent-related areas at senior levels of organizations.

Benefits

• Culture that values equity, inclusion, and belonging.
• Business Resource Groups for connecting globally with networks and allies who share common interests and experiences.
• Agile, dynamic environment with plenty of opportunities to progress.
• Ongoing training, development, and mentorship opportunities.
• Best-in-class benefits starting on Day 1, including medical, dental, vision, life insurance, matched retirement savings, wellness program, short- and long-term disability.
• Focus on mental health and well-being.
• Company-paid time off for volunteering for causes you care about.

Pay

Base salary offers for this position range from USD $69,300.00 to USD $129,200.00 per year. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws. Some positions may include additional compensation in the form of bonus, equity, or commissions.