Bilingual Auto Parts Counter Professional

Responsibilities

• Built and maintained productive, long-lasting relationships with existing customers
• Closed sales to achieve goals
• Became familiar with customers and their needs
• Located parts that were difficult to find and negotiated with vendors to ensure the best deal
• Accurately quoted parts to customers
• Followed up with customers who had not ordered recently and ensured that customers had purchased quoted parts
• Tracked lost sales
• Assisted another counterman when necessary
• Fostered and qualified new sales opportunities with new and existing customers
• Fulfilled customer orders from installers, fleets, municipalities and car dealerships to sell auto parts, tools, shop equipment and programs
• Performed other duties as assigned

Qualifications

• Minimum 3 years’ experience in counter sales in a highly competitive market; prior success selling wholesale auto parts particularly in aftermarket industry preferred
• Exceptional phone skills: positive, enthusiastic and attentive tone to help the customer feel comfortable during the conversation, clear enunciation, exceptional listening skills
• Knowledgeable and Passionate about exceptional customer service and exceeding sales goals
• Ability to build and maintain lasting business relationships
• General automotive knowledge preferred
• Experience with POS system a plus
• Proficient in MS Office applications, specifically MS Word and Excel preferred
• Multi-lingual: Spanish and/or Chinese (Mandarin or Cantonese) a plus
• Ability to act and operate independently to accomplish objectives