Bilingual Assistant Manager

About the role

Grow Your Career. Impact Lives. Shape the Future of Consumer Finance. At Regional Finance, growth is more than a strategy. It's an opportunity for our people to thrive. Over the past several years, we have expanded significantly, creating new career paths, leadership opportunities, and professional development experiences across our organization. As a proud NYSE-listed company, we serve more than half a million active customers through a network of 360+ branches across 20 states and a rapidly growing digital platform. With approximately $2.1 billion in net finance receivables, nearly double our position in 2020, our momentum reflects both the strength of our business and the dedication of our team. If you're passionate about helping people, driven by growth, and excited to contribute to a company transforming the future of consumer finance, we invite you to join our team and build something meaningful with us.

At Regional, we're building a national, omnichannel lender where customers can reach us in our branches, by phone, and online, and get the same personal service every time. Customer obsession drives every decision we make, and we're investing in modern technology and AI-powered tools to make each interaction faster, simpler, and more personal. For you, that means less time on paperwork, more time helping customers reach their goals, and a front-row seat as we shape the future of personal lending. We believe your career should grow as fast as you're willing to push it: many of our executive leaders started exactly where you would, as an Assistant Manager, and built their way up to leading their own district through our structured training and development programs. Join us to invest in yourself, your career, and the future of financial services.

Pay

Top performers in this role can earn up to $72,640 per year in total compensation, including bonus. Base pay starts at $19.00 to $28.00 per hour depending on skills and experience, and our bonus program lets you earn up to an additional $1,200 every month based on your individual and team performance.

Responsibilities

• Exceed individual and branch-level loan sales targets, driving volume and conversion through proactive customer outreach and follow-up
• Build and maintain relationships by engaging customers throughout the full loan lifecycle — while recommending tailored financial solutions
• Assist in the training and coaching of new team members, providing a culture of growth for yourself and your team
• Apply credit underwriting techniques and sales tools to drive informed lending decisions
• Manage early-stage delinquent consumer loan accounts (1-30 days past due) through outbound calls, texts, and emails, working with borrowers to resolve past-due balances through payment arrangements, extensions, or other approved solutions
• Ensure compliance, accuracy, and operational excellence in all lending activities
• Clearly educate and inform customers on loan terms and optional products, ensuring they have a thorough understanding of their options
• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service

Skills

• Purpose-Driven Performance – Every sale represents a customer whose financial burden you've helped ease; success is measured by results because results mean real impact on real lives
• We promote from within – A majority of our team members grow into leadership roles here, so your career path is built in from day one
• Clear Goals, Meaningful Rewards – Individual and branch-level sales targets are transparent, with uncapped bonus potential tied to performance that puts customers in a better financial position
• Growth into Leadership – You take ownership, motivate those around you, and show up as a leader on the team

Requirements

• 3+ years of experience in a performance-driven sales environment
• Ability to handle cash payments
• High School Diploma or equivalent
• Valid driver's license and reliable, insured transportation
• Bilingual in Spanish/English

Preferred Qualifications

• Associates or Bachelors degree

Schedule

This is an on-site role serving customers in person and by phone. Standard hours are Monday through Friday, 8:30 AM to 5:30 PM. Occasional Saturdays and late evenings may be required based on business needs.

Benefits

• G.O.A.L. Training Program - Designed to prepare Regional's top performing Assistant Managers for Branch Manager positions. Throughout the program you will learn how to become a successful leader with the company.
• Caring About Regional Employees (C.A.R.E.) Fund - At Regional, we care deeply about our employees, so we've established the C.A.R.E. fund to support team members facing severe emergencies. This optional, employee-funded program lets colleagues contribute directly to help each other through hardship.
• Health Insurance - Including prescription coverage
• Dental, vision, disability, and life insurance
• 401(k) Plan – with up to 4% matching contributions
• Paid Time Off – 17 PTO days plus company holidays