Bilingual Administrative Assistant with Healthcare Experience

About the role

The ADAP/HICP Administrative Assistant is a critical member of the ADAP/HICP team. The individual in this position will work closely with both patients and members of the team to ensure that eligible patients enroll or reenroll into the Georgia AIDS Drug Assistance Program (ADAP) or the Health Insurance Continuation Program (HICP). The ADAP/HICP Administrative Assistant will work collaboratively with the ADAP/HICP team, Medical Case Managers, and Clinical Care staff to ensure patients’ consistent access to medication and appropriate insurance coverage.

Responsibilities

• Provides administrative support for the ADAP/HICP program, including but not limited to replying to emails and answering patient phone calls.
• Assists the team by calling and scheduling patients for initial ADAP and HICP enrollment and recertification appointments.
• Utilizes agency’s Electronic Medical Record (EMR) system to manage patient appointments for ADAP and HICP; document patient contacts; scan eligibility documents, including proof of income and residency, medical insurance, and immigration status.
• Informs patients of all eligibility requirements inherent with ADAP and HICP.
• Reviews insurance enrollment data prepared by external insurance navigation partners.
• Participates in monthly conference calls and meetings with internal and external partners.

Requirements

• Minimum of an associate’s degree in healthcare, social services, or related field of study or possesses a minimum of one (1) year of professional experience in a healthcare setting.
• Required written and verbal fluency in Spanish.

Skills

• Ability to work and collaborate as part of a multidisciplinary team.
• Must possess the ability to handle conflict and crisis in a professional manner.
• Excellent verbal and written communication skills (writing, spelling, listening, and speaking).
• Proficiency in word processing and spreadsheet databases.
• Excellent interpersonal skills.
• Experience working in a healthcare setting, especially with indigent and culturally diverse populations.
• Ability to prioritize tasks and manage time efficiently.
• Flexibility to adapt to the changing needs of the program.
• Problem-solving and decision-making abilities.
• Able to work and function without close supervision.
• Consistently follows through to completion of assigned tasks.

Pay

$23-$25 per hour.