Bilingual, Account Manager (BASE PAY+UNCAPPED COMMISSION)

About Us

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry with innovative, user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles, offering transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and invite you to join us on our journey.

At ACV, we focus on the health, physical, financial, social, and emotional wellness of our teammates. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan
• Company-sponsored (paid) short-term disability, long-term disability, and life insurance
• Comprehensive optional benefits such as dental, vision, supplemental life/AD&D, legal/ID protection, and accident and critical illness insurance
• Generous paid time off options, including:
  • The greater of 3 paid sick days or in accordance with applicable state/local paid sick leave law
  • 6 paid company holidays
  • 2 floating holidays
  • Parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by law
• Employee Stock Purchase Program with additional opportunities to earn stock in the company
• Retirement planning through the company’s 401(k)

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Develop a deep understanding of ACV's portfolio of dealer solutions and proactively engage current customers to drive adoption
• Meet and beat monthly and quarterly sales and customer retention goals
• Partner directly with the Field Sales team to develop and execute sales strategies for your assigned market(s) to retain and grow your customer base and unit volume
• Drive strong customer relationships through multiple channels of communication (e.g., text, phone, email, and internal Slack channels) in an exciting, fast-paced environment
• Maintain orderly records through documentation of all customer interactions in the Customer Relationship Management (CRM) system
• Create a positive experience through proactive outreach to understand customers' buying needs and offer creative solutions to meet their needs
• Provide ongoing sales support to customers and present additional products and services to existing customers
• Stay informed about trends in the automotive market, auction practices, and customer preferences to provide insightful guidance to buyers
• Monitor the performance of customer accounts through various assessments, including but not limited to:
  • Customer KPI review
  • Identification of additional product opportunities
  • Adherence to buy/sell policy agreement
• Identify customers who have gaps in bid and buy activity and work to re-engage them on the ACV platform
• Perform other duties as assigned

Requirements

• Ability to read, write, speak, and understand English and Spanish
• Self-motivated with an intrinsic drive to achieve sales targets and exceed customer expectations
• Excellent communication skills, with the ability to effectively communicate with dealerships through phone, text, and email to build and maintain relationships
• Sales experience, preferably in the automotive industry, with a track record of retaining and growing customer bases
• Strong dedication to enhancing the customer experience and understanding their buying and selling needs
• Proactive approach to reaching out to customers, identifying opportunities, and offering creative solutions
• Strategic thinking to monitor and assess customer account performance and identify additional product opportunities
• Adaptability to changing market conditions, customer needs, and role demands, and the ability to adjust sales strategies accordingly
• Willingness to collaborate with Field and Operational teams and provide ongoing sales support to customers
• Resilience to handle objections or setbacks and maintain a positive attitude in a competitive sales environment
• Tech-savvy, comfortable using technology and software systems, including CRM platforms, to manage customer interactions and sales activities
• Strong time management skills to efficiently prioritize tasks and meet sales goals

Our Values

• Trust & Transparency
• People First
• Positive Experiences
• Calm Persistence
• Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.