Bike Gearhead

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the posting for substantive content. Let's extract: - Intro: "Before you apply, read this: This role requires deep, hands-on knowledge of road and/or mountain bikes — components, fit, apparel, and gear. If you can't speak fluently to a customer about drivetrain compatibility, saddle selection, or the difference between a gravel and CX build, this isn't the right fit. We screen for this in interviews." - Start Date: November 9, 2026 - Training: November 9–November 20th | Mon–Fri, 9am–5pm MST (8am–4pm PST | 10am–6pm CST | 11am–7pm EST) | No days can be missed - Pay: $17.50/hr - Remote — wired internet required. No mobile setups. - Schedule: Saturday 8am – 7pm MST, Sunday 8am – 7pm MST, closing shifts during the weekdays (ending at 9 pm MST) Post Training Info: Weekly rotating schedule — no set shifts Must be available at least one weekend day/week Looking for folks that can work Saturdays and Sundays, and closing shifts during some weekdays (ending at 9 pm MST) Training is paid, and you will train from home We provide all equipment for training and for the job, you cannot use personal equipment. - Then a paragraph about passion, etc. - JOB OVERVIEW: We are looking for bike enthusiasts to join our herd, THIS POSITION REQUIRES EXTENSIVE BIKE AND PARTS KNOWLEDGE (mountain, road, adventure, etc.) as you will assist our customers over the phone and in writing with answering bike specific questions about parts, gear, apparel, etc. You may even get to help a customer build out their dream bike! If you have a passion and understanding of bikes and love customer service, we would be very interested in connecting with you about this position. In brief, you’ll translate Competitive Cyclist and Backcountry’s vision for our Gearheads into a meaningful context that our riders can relate to and feel excited by. You’ll champion ownership, quality, and rider experience through authentic and meaningful customer interactions. All in the name of differentiating the Competitive Cyclist Gearhead experience to a point where customers couldn’t fathom shopping elsewhere. Our Gearheads are the lifeblood of Competitive Cyclist and Backcountry. They’re the first folks customers interact with, and the reason customers return to our site. With Gearheads, a core competency in product expertise and a capacity to differentiate the customer experience will drive increased customer retention and purchase frequency, thereby generating top-line growth and margin expansion. We wholeheartedly believe high-touch service is a differentiator that our business thrives upon. Gearheads pride themselves on their expertise, in-depth technical knowledge of the gear we sell as well as a love of the activities it’s used for. - Gearhead: Passionate and driven individuals looking to make an impact and provide amazing customer experience for our riders and customers. - Perks/Benefits: We use the gear we sell! As a Gearhead, you'll receive an employee discount to help fuel your passion for riding along with other industry perks. - Our Riders: This is our customer, and they consist of road cyclists, mountain bikers, and people who love to ride all bikes and all tire sizes. - The Job: The Gearhead Bike position requires great skills in customer service and a desire to learn the ins and outs of the bike industry. Your goal will be to provide concierge level customer service to all of our riders and customers. If you are excited about getting on the bike and meeting more people who ride, then now is the time to apply. - What you get to do every day: Provide concierge level service to our riders/customers Assist riders with general product questions Answer calls, chats, and emails Build and maintain relationships with our riders Solve problems, answer questions about orders, returns, shipping, and order status Contact customers via follow-up Learn our processes and systems to meet our customers' needs Work alongside a motivated and fun team full of riders that are passionate about bikes Build your product knowledge through training and assisting our riders Answer inbound calls and make outbound calls - What you bring to the role: Experience in the cycling industry preferred A passion for all things cycling A passion for helping people Must be able to use computers daily and have basic computer operating skills Must be able to multitask, prioritize, and think on your feet Customer service and sales experience strongly preferred Schedule flexibility including weekends and evenings until 10:00pm Ability to build and maintain long-term relationships with customers Ability to use active listening to identify customer needs, concerns, and complaints Ability to effectively communicate both verbally and written required Able to work efficiently and effectively within multiple channels of inquiries - Physical Demands, Visual Acuity & Working Environment: ... (list). This is substantive but maybe we can include under Requirements or Qualifications? It's about physical demands; we could include as part of Requirements. - Pay line repeated: "$17.50 - $17.50 an hour" - States excluded: Alaska, California, Hawaii - AI tools note etc (boilerplate) - remove. - EEO etc - remove. - Washington state applicants only etc - remove. - Massachusetts lie-detector test - remove. - CSC family commitments - remove. We need to keep substantive info: start date, training schedule, pay, remote requirement, schedule details, job overview, responsibilities (what you get to do), requirements/qualifications (experience, passion, computer skills, multitasking, etc.), skills (customer service, communication, active listening, etc.), benefits (employee discount, industry perks), maybe also equipment provided. We must not create sections with filler like "commensurate with experience". We have actual content. We need to decide which sections to include: About the role (maybe job overview), Responsibilities (what you get to do), Requirements (experience, passion, computer skills, etc.), Qualifications (maybe bike knowledge, training?), Skills (customer service, communication, active listening, multitasking), Benefits (employee discount, industry perks, equipment provided), Pay, Schedule. We must not repeat job title. Use

for each section heading. We need to preserve all substantive info; not invent or summarize away detail. So we need to include specifics like start date, training dates/times, remote requirement, schedule details, pay amount, excluded states, equipment provided, etc. We need to avoid duplication: there are repeated paragraphs; we should include each piece once. Let's gather unique substantive points: - Role requires deep hands-on knowledge of road and/or mountain bikes — components, fit, apparel, gear; ability to speak fluently about drivetrain compatibility, saddle selection, difference between gravel and CX build. - Start Date: November 9, 2026 - Training: November 9–November 20th, Mon–Fri, 9am–5pm MST (8am–4pm PST | 10am–6pm CST | 11am–7pm EST); No days can be missed; Training is paid, from home; equipment provided for training and job; cannot use personal equipment. - Pay: $17.50/hr (also $17.50 - $17.50 an hour) - Remote — wired internet required. No mobile setups. - Schedule: Saturday 8am – 7pm MST, Sunday 8am – 7pm MST, closing shifts during weekdays (ending at 9 pm MST). Post training: Weekly rotating schedule — no set shifts; Must be available at least one weekend day/week; Looking for folks that can work Saturdays and Sundays, and closing shifts during some weekdays (ending at 9 pm MST). Also mention schedule flexibility including weekends and evenings until 10:00pm (from what you bring). So schedule details: weekends 8am-7pm MST, weekday closing shifts ending 9pm MST, rotating schedule, need at least one weekend day/week, flexibility until 10pm. - Job overview: translate vision, champion ownership, quality, rider experience, differentiate experience, Gearheads are lifeblood, first point of contact, drive retention, high-touch service differentiator, expertise, technical knowledge, love of activities. - Gearhead definition: passionate and driven individuals looking to make an impact and provide amazing customer experience. - Our Riders: road cyclists, mountain bikers, people who love to ride all bikes and all tire sizes. - The Job: requires great skills in customer service and desire to learn bike industry; goal: provide concierge level service. - What you get to do every day: list: - Provide concierge level service to riders/customers - Assist riders with general product questions - Answer calls, chats, and emails - Build and maintain relationships with riders - Solve problems, answer questions about orders, returns, shipping, order status - Contact customers via follow-up - Learn processes and systems to meet customers' needs - Work alongside motivated and fun team full of riders passionate about bikes - Build product knowledge through training and assisting riders - Answer inbound calls and make outbound calls - What you bring to the role: - Experience in cycling industry preferred - Passion for all things cycling - Passion for helping people - Must be able to use computers daily and have basic computer operating skills - Must be able to multitask, prioritize, and think on your feet - Customer service and sales experience strongly preferred - Schedule flexibility including weekends and evenings until 10:00pm - Ability to build and maintain long-term relationships with customers - Ability to use active listening to identify customer needs, concerns, complaints - Ability to effectively communicate both verbally and written required - Able to work efficiently and effectively within multiple channels of inquiries - Physical Demands, Visual Acuity & Working Environment: list: - Keyboarding: entering text/data via keyboard - Speaking: expressing/exchanging ideas via spoken word to impart oral information to clients/public and convey detailed spoken instructions to other workers accurately, loudly, or quickly - Hearing Requirements: ability to hear, understand, distinguish speech and/or other sounds (in-person speech, telephone, other remote speech) - Near Visual Acuity: clarity of vision at approx 20 inches or less (reading small print), including use of computers - Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - Excluded states: Alaska, California, Hawaii (cannot consider candidates residing there). - Benefits/Perks: employee discount to help fuel passion for riding, other industry perks, we use the gear we sell, equipment provided for training and job. - Also mention: "We provide all equipment for training and for the job, you cannot use personal equipment." - Also mention: "Training is paid, and you will train from home" - Also mention: "No days can be missed" for training. - Also mention: "Remote — wired internet required. No mobile setups." - Also mention: "If you have a passion and understanding of bikes and love customer service, we would be very interested in connecting with you about this position." (repeated) We need to avoid duplication but keep all info. Now produce HTML with sections. We need to decide which sections to include: - About the role: could contain job overview and maybe start date? But start date maybe better in Schedule? Actually start date is separate meta; we could put in About the role or a separate "Details" but we only have allowed headings: About the role, Responsibilities, Requirements,