Bid Manager, Customer Support

Key Responsibilities

Bid & Proposal Management

• Lead customer support bid creation, owning scope definition, assumptions, timelines, and submission deliverables
• Drive costing alignment across service labor, travel, spare parts, subcontractors, and tooling to ensure accurate and executable proposals
• Manage the full bid lifecycle for service and support-related proposals, from request receipt through submission and structured handover
• Analyze customer RFPs, RFQs, and service requests to define scope, risks, and cost drivers

Cross-Functional & Stakeholder Interface

• Serve as the primary interface between technical and commercial teams, including Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales
• Cook up internal bid reviews to validate technical feasibility, operational readiness, pricing logic, and financial performance
• Ensure proposed service solutions align with service delivery capabilities, resource availability, and regional constraints

Costing, Pricing & Commercial Support

• Develop, validate, and maintain standard pricing logic and costing models for customer support and service offerings
• Support pricing strategy development in collaboration with Service Operations and Finance, balancing competitiveness with margin targets
• Clearly document commercial assumptions, exclusions, risks, and mitigation strategies within proposals

Standardization & Continuous Improvement

• Standardize proposal templates, service descriptions, and commercial structures to improve speed, consistency, and quality
• Maintain and continuously improve pricing logic, cost models, and bid tools for customer support offerings
• Capture and analyze lessons learned from awarded and non-awarded bids to drive continuous improvement

Governance & Handover

• Ensure bids comply with internal governance requirements, approval matrices, and quality standards
• Support contract clarification and provide a structured handover to service delivery and operations teams post-award

Qualifications

• Required Qualifications:
• Bachelor’s degree in Engineering, Business, Operations, or a related field (or equivalent experience)
• 3–7 years of experience in bid management, proposal management, or service commercial roles
• Experience in intralogistics automation, material handling systems, industrial automation, or capital equipment service environments
• Strong understanding of service operations, field service delivery models, and lifecycle support
• Strong project management, communication, and cross-functional coordination skills
• Preferred Qualifications:
• Experience supporting automated systems such as conveyors, AS/RS, sortation systems, robotics, or warehouse control software
• Familiarity with service contracts, SLAs, and long-term maintenance agreements
• Experience working in a matrix organization within a service or operations-driven environment
• Proficiency with CRM, ERP, or bid/proposal management tools

Additional Information

• Annual compensation range: $115,000.00 - $125,000.00

Equal Opportunity Statement

• BEUMER is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex (including pregnancy and breastfeeding), gender, affectional or sexual orientation, gender identity or expression, transgender status, national origin, age, ancestry, disability (mental or physical), veteran status, genetic information, atypical hereditary cellular or blood trait, marital status, civil union status, domestic partner status, or any other status protected under local, state or federal laws.