BIA Commercial Lines Inside Sales/Account Manager

Bearingstar Insurance, a part of the Arbella Insurance Group, is one of the leading property and casualty insurance providers in Massachusetts and Connecticut. We offer a hybrid work environment that promotes work/life balance, competitive salaries, excellent benefits, and robust training and development programs. This role supports clients across MA and CT and can be located in any of our 14 offices, with a preference for Fall River or Norwood, Massachusetts.

About the role

You’ll work with qualified leads provided by the agency, building rapport with prospective clients and learning about their business, operations, and risk exposures. Combining your insurance expertise and consultative sales skills, you’ll understand business risks, develop tailored coverage solutions, and guide customers from initial conversation through quote and binding.

Responsibilities

• Drive new business by responding to qualified leads, building rapport, and developing trusted relationships throughout the sales process.
• Conduct discovery to understand each client’s business, risk exposures, insurance needs, and opportunities for additional coverage.
• Gather underwriting information, prepare submissions, and work with carrier markets and underwriters to secure competitive coverage and terms.
• Analyze quotes and develop clear, client-focused proposals that communicate coverage options, limits, deductibles, and value.
• Follow up with prospects, address questions and objections, and guide opportunities through quoting, closing, and binding.
• Achieve established sales and production goals while identifying cross-selling opportunities and maintaining complete, accurate documentation.
• Build and maintain strong relationships with carrier underwriters and marketing representatives.
• Stay current on commercial insurance products, coverage trends, underwriting appetite, and market conditions.
• Maintain a strong understanding of commercial insurance coverages, forms, limits, and rating concepts.
• Collaborate with team members to provide a seamless experience from initial lead through policy issuance and ongoing service.
• Support an existing book of business (approximately 15% of the role), including:
  • Responding to client questions and routine service requests.
  • Assisting with renewals and remarketing when appropriate.
  • Reviewing accounts for coverage gaps and additional opportunities.
  • Maintaining accurate and complete account documentation.

Requirements

• Commercial Property & Casualty insurance experience.
• Active P&C license or ability to obtain one within an established timeframe.
• Experience with commercial insurance quoting, marketing, and/or placement.
• Working knowledge of commercial insurance coverages, forms, limits, and rating concepts.
• Ability to understand a customer’s business and identify potential risk exposures.
• Strong verbal and written communication skills.
• Excellent relationship-building and consultative sales skills.
• Strong follow-up, organization, and time-management abilities.
• Ability to manage multiple leads and opportunities while maintaining attention to detail.

Preferred Qualifications

• 2+ years of Commercial Lines insurance experience, particularly with small to middle-market accounts.
• Previous experience in inside sales, account management, account executive, or insurance sales roles.
• Experience working directly with commercial insurance carriers and underwriters.
• Experience with Applied EPIC or similar agency management systems.
• Strong knowledge of small-business commercial insurance products and exposures.
• Industry designations such as CIC, CPCU, CISR, or CRIS.

Pay

Our reasonable and good faith estimate of the annual salary range for this position is $71,000 ($36.00/hour) to $82,000 ($42.00/hour), based on relevant skills and experience. This is a salaried, consultative sales position with eligibility for a team-based incentive when department goals are exceeded.

Schedule

37.5 hours per week.

Benefits

• Profit share bonus program.
• Exceptional benefit and wellness programs.
• Career development opportunities.
• Flexible schedules.