Bi-lingual English/Spanish BDC Customer Service Representative
Hiley Cars of Huntsville · Fort Worth, TX · 12 mo ago
Customer ServiceFull-time
Benefits
- Medical and Dental
- Paid Time Off
- Competitive Pay and Bonus Structure
- Life Insurance
- Professional Development
- Holiday Pay
- 401(k) available at most locations
- Merit increase after 90 day probationary period, giving you pass your evaluation
Responsibilities
- Answer customer calls and establish follows-up with service appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Follow up with missed appointments
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize BDC tracking system daily.
Qualifications
- Bi-lingual English/Spanish
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience)
- Able to work any days/hours the BDC is open
- Automotive knowledge a plus