Bi Lingual Branch Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This role is based in San Antonio, TX, at the Weston Centre branch. Bilingual (Spanish) preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

About the role

Responsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being. Creates a differentiated customer experience, making banking easy in an omni-channel environment. Collaborates with a broad range of ecosystem partners. Accountable for risk management and compliance.

Responsibilities

• Builds a high-performing team through the attraction, onboarding, coaching, and development of branch team members.
• Utilizes a branded sales process to achieve sales targets and customer loyalty.
• Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with ecosystem partners.
• Drives business banking results primarily through business development and community involvement activities.
• Coaches team on consultative selling to drive results and enable customer financial well-being.
• Manages and coaches the delivery of a differentiated client experience, including technology-enabled interactions and advice-oriented consultation.
• Leads effective problem resolution, ensuring a seamless customer experience in an omni-channel environment.
• Drives the employee experience by acquiring and retaining talent through effective onboarding, coaching, and development.
• Ensures employees achieve performance and activity expectations through ongoing performance management.
• Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational, and business risk, ensuring compliance with regulatory guidelines and adherence to policies.

Qualifications

• Typically requires 3+ years of related experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Preferred skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented.
• Key competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance; short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account; back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off, including maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days annually (depending on career level and years of service).

To learn more about these and other programs, visit pncthrive.com.

Additional Information

• This position requires the ability to serve as a Notary Public in the applicable state.
• Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• PNC fosters an inclusive and accessible workplace, providing reasonable accommodations to qualified individuals with disabilities.