BeyondTrust Administrator

About the role

Bowhead is looking for a BeyondTrust Administrator to support USAF customers. The role involves configuring and supporting BeyondTrust's Remote Support, Privileged Remote Access, and Password Safe solutions.

Responsibilities

• Install new software releases, system upgrades, evaluate and install patches, and resolve software-related problems.
• Perform system backups and recovery, maintain data files, and monitor system configuration to ensure data integrity.
• Work with other engineers and administrators to test, document, deploy, and support BeyondTrust solutions.
• Onboard and support users, develop standard processes for tracking and managing workflow.
• Create, modify, and delete user accounts within BeyondTrust solutions, assign appropriate roles and permissions based on job functions.
• Conduct regular security audits and assessments to identify and mitigate potential vulnerabilities.
• Implement multi-factor authentication (MFA) and other security measures to enhance protection.
• Provide training sessions for end-users and IT staff on using BeyondTrust solutions effectively.
• Create and maintain comprehensive documentation for configurations, procedures, and troubleshooting guides.
• Keep records of changes, updates, and incident reports.
• Offer technical support and troubleshooting for users experiencing issues with the software.
• Provide periodic reports, address audit findings, and support testing activities.
• Implement and maintain proper security practices and patch or upgrade tools related to the solution.
• Maintain performance of the solution, identify potential issues and risks, and recommend and implement solutions following standard release processes.
• Optimize relevant infrastructure for cost-effectiveness, performance, and scalability.

Requirements

• Obtain/maintain Secret clearance IAT Level II or higher certification (ex: Security+).
• 10+ years' experience with Information Technology administration, preferably in a large-scale environment that includes Cloud (e.g., AWS, Azure, or GCP).
• (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience; Master’s Degree in related field may be substituted for bachelor’s degree and 3 years relevant experience).
• 1+ years of hands-on "field" experience supporting BeyondTrust Remote Support, Privileged Remote Access, and Password Safe solutions.
• Proven ability to work closely with customer network and operations teams to resolve issues or security concerns of tools and services.
• Experience with Microsoft Windows operating systems, Active Directory, Windows PowerShell, Windows credential stores, and Microsoft Certificate Services.
• Experience with troubleshooting Remote Desktop Protocol (RDP) and Secure Shell (SSH) protocols and connections.
• Experience with securing systems following DISA STIGs and other government compliance requirements (NIST 800-53, FISMA, etc.) and working with IA personnel to arrive at sensible and effective security policies.
• Proven ability to work with vendors in troubleshooting and resolving issues related to tools and solutions.
• Excellent problem-solving and analytical skills, with strong attention to detail.
• Ability to adapt quickly to changing priorities and work well under pressure.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and clients.

Qualifications

• CompTIA Security+ or another approved DoD 8140 IAT Level II certification is required at the time of hire.
• Must be able to lift up to 25 pounds, stand and walk for prolonged amounts of time, twist, bend, and squat periodically.

Benefits

Final compensation reflects relevant experience, leadership background, certifications, education, and work location.

Pay

Full-time, exempt salaried management position.

Schedule

Full-time schedule.